After Sales Performance Manager

EBRO SUV is looking for an experienced Aftersales Performance Manager to lead our operations across Spain. As an After Sales Performance Manager, you will play a pivotal role in ensuring the success and growth of our Aftersales operations within the assigned Area. This role requires a strategic thinker, a team leader, and a customer-focused individual with a strong background in automotive aftersales. Key Responsibilities: Single Point of Contact: Act as the main contact for Aftersales matters, coordinating between departments and central Aftersales. Business Development : Identify and pursue new business opportunities, expanding market share and revenue. Parts and Accessories Follow-Up: Oversee inventory management and distribution of parts and accessories. Warranty Spending: : Manage warranty spending efficiently, reducing costs while maintaining customer satisfaction. Technical Support : Provide support and training to dealers' technical departments, ensuring proper use of tools and software. Operational Excellence : Optimize all Aftersales activities to meet or exceed KPIs. Customer Satisfaction : Address customer concerns promptly and implement programs to enhance customer experience. Budget and Financial Management: Develop and manage budgets, ensuring profitability. Vendor and Dealer Relationships : Maintain strong relationships with vendors, suppliers, and dealers. Compliance and Quality Assurance : Ensure operations comply with laws, regulations, and quality standards. Reporting and Analysis : Provide regular performance reports and utilize data for informed decision-making. Required Skills, Qualifications and Experience: Bachelor’s degree in business administration, Automotive Management, Engineering or a related field (MBA is a plus). Extensive experience in aftersales management within the automotive industry, preferably within an OEM. Strong strategic planning and problem-solving abilities. Excellent communication and negotiation skills. Results-oriented with a track record of achieving and exceeding targets. Proficient in Spanish & English. If you are a dynamic, strategic, and customer-focused professional with a strong background in automotive OEM aftersales, we invite you to join our team as an Aftersales Performance Manager. Help drive our Aftersales operations to new heights and lead us to success across Spain

Location: es, ES

Posted Date: 2/5/2025