Director of BF

JOB SUMMARY The W Rome, a hotel belonging to Marriott International, is currently recruiting for a Director of Beverage & Food. Reporting to the General Manager, the role manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head, the position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. CORE WORK ACTIVITIES Managing Day-to-Day Operations • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Order and purchase equipment and supplies. • Oversees the booking and manages service of restaurant parties, special events and room service hospitality suites. Developing and Maintaining Budgets • Manages department's controllable expenses to achieve or exceed budgeted goals. • Understands the impact of department's operation on the overall property financial goals. Leading Food and Beverage Team • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands-on management. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands all applicable liquor laws. • Establishes guidelines for customer service so employees understand expectations and parameters. • Strives to improve service performance. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Empowers employees to provide excellent customer service. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on J-18808-Ljbffr

Location: provincia-di-roma, IT

Posted Date: 2/5/2025