Head Concierge

Head Concierge - Luxury Residential Development, Fulham Location: Fulham, London Salary: £34,000 - £39,500 Benefits ⏳ Hours: Full-time, 40 hours per week (Monday - Friday with flexibility) Are you a customer-focused leader with experience in luxury residential or hospitality services ? We are recruiting for a Head Concierge on behalf of our client for a prestigious high-end residential development in Fulham . This is a fantastic opportunity to take ownership of front-of-house operations in a premium living space , ensuring residents receive an exceptional service experience. About the Role As the Head Concierge , you will be responsible for overseeing a dedicated front-of-house team , ensuring the smooth operation of concierge and amenity services . You will act as the face of the development , providing a warm and professional welcome to residents and guests while managing daily operations, resident requests, and service coordination. Key Responsibilities ✅ Deliver an outstanding resident and guest experience , ensuring every interaction is welcoming and professional. ✅ Lead, train, and support the concierge team , setting and maintaining high service standards. ✅ Oversee the parcel management process , ensuring deliveries are efficiently logged and notified. ✅ Assist with the setup, coordination, and maintenance of resident amenity spaces . ✅ Implement and maintain a resident database , offering recommendations on local attractions, dining, and leisure. ✅ Conduct routine inspections , identifying and reporting maintenance or safety concerns. ✅ Support and coordinate resident events and seasonal activities. ✅ Ensure compliance with building safety protocols , including fire evacuation procedures. What We're Looking For Experience: Previous experience as a Head Concierge, Duty Manager, or Front-of-House Lead in a luxury residential, hospitality, or high-end service environment . Leadership: Proven ability to manage and develop a team of 5 staff . Customer Excellence: A passion for providing exceptional resident services with a personal touch. Communication: Strong verbal and written skills, with a professional and approachable manner. Problem-Solving: Ability to work under pressure, use initiative, and handle challenges effectively. Attention to Detail: A proactive approach to maintaining the highest service and safety standards. Why Join? Be part of a prestigious new development in a sought-after London location. Lead a dynamic front-of-house team , creating an exceptional resident experience. Enjoy a collaborative work environment with opportunities for growth and development. We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward. 113

Location: Hammersmith, GB

Posted Date: 2/5/2025