Customer Success Manager

Your New Company A leading licencing organisation that is dedicated to fostering strong customer relationships and providing exceptional service to all of its accounts across various sectors. This company values its role as an integral partner to businesses, ensuring that customer needs are met with precision and care. Your New RoleThe Junior Customer Success Manager will be the first line of customer engagement for Mid-tier and Key Accounts. This role involves managing a set of customer accounts across different industries, seeking opportunities to grow customer revenue and process renewals in line with Key Performance Indicators. Building strong relationships with customers is essential, ensuring the company is regarded as a trusted partner. The Junior Customer Success Manager will be the primary point of contact, liaising with other departments to provide consistent and timely responses. Additionally, this role supports the Sales and Business Development team in onboarding new Key Account customers while upholding company values. What You'll Need to SucceedTo excel in this role, the following are required: Proven experience in Customer Success, Account Management, Relationship Management, or Stakeholder Engagement, with a track record of upselling services and/or products. Experience working with customer databases and processing orders/invoices. A medium to high level of IT skills, with knowledge of reporting methodology and CRM systems. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Location: Edinburgh, GB

Posted Date: 2/5/2025