Housing Option Officers

We are currently recruiting for Housing Option Officers in Bolton. Pay rate: £15.24 - per hour (paid weekly) Hours: Hybrid role - Full time (37 hours per week) Contract duration: Temporary ongoing Purpose: Assist and support the delivery of a high quality Housing Options & Advice Service for homeless persons, those threatened with homelessness and others in housing need. Provide for all aspects of homelessness and housing advice casework from contact / initial application, assessment, decision, provision / securing of prevention and relief assistance through the delivery of statutory homelessness prevention, relief and other assistance via related policies and practices. Assist vulnerable customers to access and engage in services; offering advice and support on all options; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally in order to provide options, prevent and relieve homelessness and to provide for the needs of households. Skills and knowledge: Understanding of housing need and homelessness issues Ability to interpret and apply legislation, policy and guidance Ability to make decisions / recommend appropriate action, advice and assistance on cases where households may have complex circumstances An awareness of the potential conflict of interest and political sensitivity involved in decisions and actions taken Able to communicate effectively with individuals and groups. Excellent customer contact, interviewing and relevant skills in order to encourage customers to adopt a particular course of action Demonstrate effective organisational skills, with the ability to plan, develop and prioritise work in order to meet deadlines and changes in priority Ability to work as part of a team and under own supervision using initiative Demonstrate the ability to network effectively with a wide variety of agencies and to negotiate e.g. on behalf of customers and influence decisions and access to services. Knowledge, understanding & practical awareness of Safeguarding children & vulnerable adults

Location: Bolton By Bowland, GB

Posted Date: 2/5/2025