Agent Operations MXP

Task Responsibilities: Ensure safe and reliable completion of all ground operations activities By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency foreseen in local and international laws and regulations are met By ensuring that ground processes, as described in the GOM, are performed in accordance with the requirements of the Ground Ops Quality System By ensuring that customers’ needs and expectations are understood and met (more specifically, but not limited to dangerous goods, live animals, perishables, off-size cargo ….) By ensuring availability of qualified staff, subcontractors or other resources By assisting other Cargolux stations in any operational related matters By monitoring work-processes and supervising Ground Handling agents, other service providers and trucking companies By ensuring compliance regarding safety and procedures with the provisions of the GOM manual, the Security Program manual and other corporate manuals Supervise and co-ordinate warehouse/cargo handling activities By monitoring the GHA’s cargo acceptance, storage and handling/build up activities By giving instructions and monitoring the palletising of special cargo i.e. live animals, vehicles, heavy and off size, valuables according to procedures By writing accurate handling reports in case of handling discrepancies By supporting tracing functions Aircraft Load Planning and Loading supervision By collecting the ULD information from the GHA By issuing a load plan with the CV weight & balance software By planning the load in such a way allowing the next download station a safe and on time turn round By handing out the load plan/loading instructions to the GHA By issuing the load plan, load sheet and cargo related notifications to captain (notoc) By supervising GHA staff operating the cargo loading system By verifying that the load plan matches the load on board the aircraft By giving instructions to loading personnel for tie down requirements. Coordinate CV aircraft turnaround activities By ensuring/coordinating for the required parking spot and handling equipment with the airport/GHA By timing the complete aircraft unloading and loading process By giving accurate estimate times on the offload/load duration for crew call out purposes By requesting the temperature set up on the aircraft By advising and reporting any offload/load process disruption and reason By reporting any loading system malfunction and cargo hold damage during the turn round By establishing the aircraft offload/ load sequence Supervise Ramp Handling activities Ensure on-time performance for all Cargolux flights By coordinating schedule with network management, flight dispatch and network punctuality By anticipating potential schedule disruptions and organize corrective action(s) By reacting to all schedule disruptions and organize corrective action(s) By coordinating, monitoring and supervising that all ramp activities and services are performed in accordance to flight schedule Coordination of ramp activities and services with GHA(s), maintenance, flight dispatch/operations control and other service providers (i.e. fuel, de-icing, catering providers, etc.). By checking that all required data concerning off-load and load of the aircraft is available By checking that all particulars concerning passengers, catering, operations have been taken into account By checking that ground equipment is available, serviceable and in position By checking that adequate parking stand is available and clear of FOD’s By checking that required personnel is available and correctly dispatched and briefed of his duties Essential Requirements For The Position: Italian and English are mandatory High school diploma It skills (MS office, etc) Ramp/aircraft handling experience Aircraft weight & balance / load control experience are an advantage Working Conditions: Position based in Malpensa (IT) Occasional business trips may be required Flexibilty in working hours Work on shifts A certificate of good conduct will be required J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 2/6/2025