Hardware Engineer

We are recruiting for a Break fix server engineer on contract to work for a leading Banking Group based in Camberley. working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers. • Support Trainee DC Engineers when required. • Troubleshoot hardware faults and arrange replacements. • Install and decommission redundant equipment. • Provide expert hardware support. • Responsible for proactive updating of customer and resolution of service. • Co-operate and work closely with all members of the support team to ensure efficient, productive and high quality technical support and customer service to customers within the live Data Centre. • Liaise with onsite support engineers and within other sites. • Manage all incoming calls, emails to the data centre support function. • Liaise with third party suppliers to report and escalate customer problems. • Respond to customers within agreed SLA. • Follow escalation processes; tickets to support management and other teams as required. • Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution. Working on a shift rota Early - 07:00 to 14:30 Late - 14:30 to 22:00 Week night - 22:00 - 07:00 Weekend day - 07:00 - 19:00 Weekend night - 19:00 - 07:00

Location: Frimley, GB

Posted Date: 2/7/2025