Customer Service & Admin Specialist

About the Role At The Internet Traveller , we are committed to delivering seamless and personalised travel experiences for our clients. As a Customer Service & Admin Specialist , you’ll be at the heart of our post-booking support, ensuring every traveler’s journey is smooth, stress-free, and enjoyable. From handling schedule amendments and payment processing to providing expert booking management, your role is essential in upholding our reputation for excellence. This is more than just a customer service role—you’ll be a problem-solver, a travel expert, and a trusted point of contact for our clients. If you thrive in a dynamic environment, love working collaboratively, and have an eye for detail, we’d love to hear from you What You’ll Do ✔ Customer Service Excellence – Serve as a point of contact for post-booking enquiries, ensuring timely and effective resolutions. ✔ Booking & Change Management – Accurately manage travel bookings, process modifications, and handle cancellations with minimal customer disruption. ✔ Payment Processing – Securely process customer payments while maintaining financial accuracy and data protection. ✔ Schedule Coordination – Communicate and manage schedule changes, keeping customers informed and rebooking as needed. ✔ Ticketing & Documentation – Issue tickets and ensure all travel documents are correct, complete, and dispatched on time. ✔ Administrative Support – Assist in keeping operations smooth with various administrative and organisational tasks. ✔ Overflow Assistance – Step in to support other operational tasks as needed to ensure seamless service delivery. What We’re Looking For Experience in a customer service, or a related field within the travel industry. Strong attention to detail and problem-solving skills. Excellent communication skills—both written and verbal. Ability to multitask and work efficiently in a fast-paced environment. A proactive, customer-first mindset with a passion for delivering high-quality service. Familiarity with GDS systems (Amadeus, Sabre, or Galileo) is a bonus Why Join Us? Be part of a dynamic and passionate team dedicated to creating memorable travel experiences. Career growth opportunities within a thriving, growing business. Work in a secure, structured, and technology-driven environment. A collaborative culture that values teamwork, learning, and continuous improvement. Ready to take your career in travel operations to the next level? Apply today and help us shape the future of seamless travel experiences ✈️

Location: Stevenage, GB

Posted Date: 2/7/2025