Senior Client Style Advisor, Santo Spirito

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview You will act as an ambassador for the brand in our Santo Spirito store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus, creating and maintaining loyalty to both the store and the brand. As keyholder, you will be responsible for independently opening and closing the store in line with company standards. Your Mission: Provide excellent service through continued commitment to our service values and standards, complying with the Stella client experience. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Know and achieve your, and the store's daily, monthly, and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example, cross-selling, to drive your sales and KPIs. Maintain an understanding of current products, trends, collections, and sustainability elements, ensuring that clients are informed and inspired. Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Participate and host morning briefs to align the team on training and product updates. Lead by example in all aspects of your day, ensuring your positive attitude, motivation, and professionalism are passed to the wider team. Be responsible for opening/closing the store to company standards, including cash handling, reporting, and feeding back trade information at the close of shift. Ensure that all relevant procedures and policies are understood and carry out work according to those standards. Understand and align with PCI compliance policy and regulations consistently. Adhere to Security and Health and Safety regulations. Support the store by driving accuracy with stock handling and stock movements, including cycle counts, spot checks, and investigating discrepancies. Replenish stock and maintain high standards of VM in store, aligned with company guidelines. Maintain personal presentation in line with the company's uniform and grooming standards. Perform additional ad hoc duties as necessary within the defined levels of responsibility and accountability of the Client Advisor role. Your Talent: Excellent communication skills, spoken and written. English and Italian are a requirement. Sales experience ideally within a premium or luxury fashion or beauty brand and/or fashion store. Experience of store opening and closing procedures, including communicating trade information to HQ. Ability to adapt and flourish in a frequently changing, sometimes high-pressure environment. Ability to initiate contact and communicate confidently and effectively with team members and clients. Motivated by being a great teammate with a common goal, working independently but also collaboratively to achieve the best possible result. Strong clienteling skills and experience in establishing and maintaining successful and lucrative client relationships. We welcome people with disabilities and endeavor to make reasonable adjustments. If you require such adjustments, please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us, this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the center of everything we do. Our starting point is to create a workplace where different voices are respected, heard, and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. J-18808-Ljbffr

Location: provincia-di-milano, IT

Posted Date: 2/11/2025