Closeloop Technologies - L3 Cloud Engineer - IT Service Delivery

Position Overview : We are looking for an experienced Service Desk Cloud Engineer (L3) to enhance our IT operations team. This role focuses on providing advanced technical support for Microsoft Azure Single Sign-On (SSO) and identity management, as well as managing cloud infrastructure to ensure optimal service delivery. The ideal candidate should possess strong problem-solving skills, excellent communication capabilities, and extensive experience with enterprise cloud solutions. Key Responsibilities : Microsoft Azure SSO and Identity Management : - Support enterprise applications within our Azure environment focusing on single sign-on (SSO) and user provisioning. - Collaborate with security and IT engineers to design and deploy Azure resources including Virtual Machines (VMs), Azure databases, storage solutions, and logging mechanisms as required. - Develop PowerShell runbooks and modules aimed at automating tasks and integrating applications/services within our Azure infrastructure. - Provide high-level operational support to other engineers and service desk personnel. Infrastructure / VDI : - Maintain familiarity with Windows 365 as a Virtual Desktop Infrastructure (VDI) solution. - Use network and infrastructure knowledge to support VDI as a global solution. Microsoft 365 Feature Administration : - Oversee Exchange Online administration, ensuring smooth operation and user satisfaction. - Manage OneDrive and SharePoint environments to support collaboration and document management needs. Advanced Support and Troubleshooting : - Provide Level 3 support for Microsoft cloud services, diagnosing and resolving complex technical issues. - Serve as an escalation point for Level 1 and Level 2 support teams. Monitoring and Reporting : - Utilize monitoring tools to track performance and user activity across Azure and Microsoft 365 services. - Generate detailed reports on system usage, incidents, and compliance metrics. Required Skills and Experience : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5 years of IT support experience with at least 3 years specifically managing Microsoft Azure and Microsoft 365 solutions. - Strong proficiency in administering Azure resources and services, particularly around SSO and identity management. - Hands-on experience with PowerShell scripting for task automation and application integrations. - Solid understanding of networking concepts, DNS, and infrastructure management. - Excellent communication and customer service skills. Preferred Qualifications : - Microsoft certifications (e.g. , Microsoft Certified : Azure Solutions Architect, Microsoft 365 Certified). - Familiarity with ITIL processes and service management tools. - Experience with security frameworks and best practices, including access policies and user support protocols. (ref:hirist.tech)

Location: mohali, IN

Posted Date: 2/14/2025