Gemini Software - Service Delivery Analyst - Applications Support

Job Overview : We are seeking experienced candidates for the post of entry level Application Support Engineer to join our Maritime division as Service Delivery- Analyst (L1). Key Responsibilities : - Production support for our Maritime Applications which is currently used by major international shipping agencies. - Interact with the customers and identify the details of their software requirements. - Testing the application and new changes before releasing the changes in production environment. - Identify and resolve any kinds of bugs / errors in the application. - Training the clients when new changes are released in live system. - Should act as a bridge between our programming team & clients to convey the customer requirements. - Assist the clients in generating various reports to meet their business requirements. - Constantly monitoring the applications which helps in proactively identifying any errors or bugs in the application. - Co-ordinate with our network / infra team for checking and maintaining the servers Qualifications and Experience : - Education : B.Tech / BE / MCA / MSc / B Sc / BCA. - Experience : 6 months 3 years of experience in any technical support / application support role. Key Skills : - Customer service skills - Good Communication skills - Experience in interacting with international clients / customers. - Compensation: Competitive salary and perks (ref:hirist.tech)

Location: trivandrum, IN

Posted Date: 2/14/2025