Desk Side Support Engineer

Join HCLTech HCLTech is a global tech company with 225,000 HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: 500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac. We are looking for a Desk Side Support Engineer to join our teams working on one of our renowned client's facility based in Saint-Amand-les-Eaux, France. An on-site position (CDI). French and English Mandatory Please find below the roles and responsivities- Experienced in Desktop Laptop, troubleshooting Experienced in installation, configuration and OS troubleshooting Experienced in Asset Management Should have experience in application support Knowledge on iPhone configuration Should have exposure to basic network troubleshooting Exposure and understanding of ticketing tool , ServiceNow Understanding of ticketing process incident/service requests Understanding of SLA and meeting targets Understanding of Service desk process of logging tickets and allocation Understanding of Asset/inventory record process, System & Peripherals movements etc Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal) Managing SLAs for its respective sites. Hands-on experience on ticketing application. Knowledge of Hardware asset management. Working on incidents and requests, troubleshooting hardware and software issue. Experience to Installation and configure operating systems, applications and software/driver updates. Experience on remote assistance in PC set up, upgrades, troubleshooting. Hands-on experience on Microsoft excel. Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites. Keeping required documents handy and updated. Escorting third party engineers at site. Smart hand request/Hands and feet support for network/printer/firewall activities etc. Packing and unboxing laptops. Quality Assurance Testing of laptops Move equipment between Hub/tech Hub, Goods in and Loading Bay Disposing equipment Liaising with site facilities for maintenance of the Hub/tech Hub area Monthly/weekly Inventory audit Placing Hardware/accessories orders and managing Threshold stock Handling Customer service support Deskside Support calls Receiving equipment from clients and updating stockroom. Managing stockroom. Should have worked in Manufacturing & Production line support from IT Perspective, Infrastructure coordination, small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support. Soft Skills Excellent communication and conversation skills Should have a great customer handling skills. Able to handle unforeseen situations Can drive HCL’s value and its methodology Other Skills / Experience Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site. Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment. Apply now and submit your CV in English Why become an HCLTechie? At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech: Comprehensive benefits package. Global career opportunities and mobility. Flexible work environment supporting work-life balance. Exciting projects and upskilling opportunities to shape your role. Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like- minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Location: Saint-Amand-les-Eaux, FR

Posted Date: 2/18/2025