Gabriel & Co - Zoho CRM Developer - Implementation & Support

Company Description : Gabriel & Co. is a New York City-based award-winning jewelry design house founded in 1989 by brothers Jack and Dominick. The family-owned and operated brand has become one of the most prolific fine jewelry brands, sold via a unique omni-channel approach on their e-commerce website and 550 retailers nationwide. Gabriel & Co. is known for crafting unique and distinctive pieces that celebrate beauty and personal achievements. POSITION OVERVIEW : We are seeking a talented and experienced Zoho CRM Developer and Implementation Specialist. The ideal candidate will be responsible for the successful implementation of Zoho CRM within our organization and providing ongoing support to optimize its functionality and performance. The candidate should be well versed on Zoho Creator platform and should have experience in developing complex applications using the platform. This position requires the candidate to understand business requirements, configure the system accordingly and wherever applicable build custom solutions using the Zoho Creator platform. RESPONSIBILITIES : - Collaborate with stakeholders, cross-functional teams such as business analysts, project managers, to understand and gather business requirements and translate them into technical specifications for Zoho CRM, Desk, SalesIQ, Analytics, Marketing, etc implementation. - Customize and configure Zoho CRM modules, workflows, and automation to align with business processes and objectives. - Implementation and customization of business applications on Zoho CRM Plus including Creator, Forms, CRM, desk, Analytics, and others as needed. - Develop and integrate custom functionalities, modules, and third-party applications and services using APIs and webhooks as needed to enhance Zoho Products capabilities. - Deployment of new functionalities such as custom layouts, fields, calculated fields, and related fields. - Design and build customer-facing CRM portals with reports and dashboards as needed. - Data migration to and from different systems into Zoho Creator or other platforms. - Creation of custom tools and scripts to automate various business processes. - Conduct testing and quality assurance to ensure the stability, performance, and usability of implemented solutions. - Provide training and support to end-users to maximize adoption and utilization of Zoho CRM across the organization. - Monitor system performance, troubleshoot issues, and implement solutions to address technical challenges and optimize efficiency. - Stay updated on new features, updates, and best practices related to Zoho CRM and recommend enhancements or improvements accordingly. - Collaborate with internal teams and external vendors to integrate Zoho CRM with other systems and tools seamlessly. - Create FAQs and How-to-videos before project handover. - Create and maintain documentation for the Zoho applications, including technical specifications, architecture diagrams, and user guides. - Troubleshoot and resolve issues related to Zoho applications, integrations, and workflows. - Collaborate with the QA team to perform testing and ensure the quality of the developed solutions. - Provide technical support and guidance to end-users and team members using Zoho applications. - Monitor performance and security of Zoho applications and take necessary actions to optimize and secure the systems. - Contact support teams to assist with incident resolution regarding system outage. REQUIREMENT: - Bachelor's degree in computer science, Information Technology, or related field. - 5-7 years of proven experience in implementing and customizing Zoho CRM for medium to large-scale organizations. - Experienced and proficient in Zoho CRM development tools, including Deluge Scripting (must have), APIs, and integration capabilities. - Proficiency in programming languages such as Deluge Script (Zohos scripting language), Functions, Workflows, JavaScript, and familiarity with APIs. - Profound familiarity with Zoho Creator, Zoho CRM, and other Zoho product suites. - Strong understanding of CRM principles, sales processes, and business workflows. - Have a functional understanding of ZOHO in its entirety, including Zoho CRM Plus, Zoho Desk, Marketing Automation, SalesIQ, Analytics, etc. - Experience in programming languages such as Java, Python, and SQL. - Strong understanding of database concepts and data modelling within Zoho applications. - Proficiency in HTML, CSS, JavaScript, and other web technologies. - Experience in software development, web technologies, and database management. - Excellent problem-solving skills with a keen attention to detail. - Effective communication and interpersonal skills to interact with stakeholders at all levels. - Ability to work independently and collaboratively in a fast-paced environment. - Have a complete understanding of the process from Development till the end support. - A complete knowledge of the system configuration and its setup. - Good knowledge of technical documentation of the work. - Integration of ZOHO Apps with thirdparty applications. - Solid understanding of ZOHO integrated ecosystem. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 2/19/2025