2nd Line Support Analyst

2nd Line Support Analyst Swindon (Hybrid Working Available) Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We’re looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT. Key Responsibilities: Ticket Management – Own, update, and resolve support tickets efficiently to ensure seamless IT operations. Customer Support – Deliver outstanding customer service with a professional, positive, and friendly approach. Technical Troubleshooting – Use your expertise to diagnose and resolve complex IT issues. Team & Personal Development – Continuously improve technical skills and contribute to team growth. Performance Excellence – Meet Key Performance Indicators (KPIs) to maintain high service standards. What We’re Looking For: Personable & Professional – Friendly, approachable, and committed to great customer service. Strong Technical Knowledge – Proficient in Microsoft Cloud technologies (365 & Azure). Advanced IT Skills – Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions. Why Join Us? Career Growth – Progress your IT career within a supportive and dynamic team. Hybrid Working – Enjoy a flexible work environment to suit your lifestyle. Continuous Learning – Access ongoing professional development opportunities. Great Work Culture – Be part of a friendly, collaborative, and innovative workplace. If you're ready to take the next step in your IT support career, we’d love to hear from you Apply now and join us in delivering top-tier IT solutions

Location: Stanley, GB

Posted Date: 2/23/2025