Credit Controller

Successful incumbent will have completed Matric, as well as a National Diploma in Credit Management / similar, coupled with 2-5 years relate commercial experience as a Credit Controller . SAP ERP and CRM as well as intermediate Excel experience is essential for this role. Duties include: credit application approvals and vetting of credit limits; monitor and release blocked orders as a high priority to ensure continued excellent customer service; payment allocations to be completed within set turnaround times to ensure the company remains within their delivery promise; manage account queries; respond timeously & accurately to internal & external account queries received through all business channels; answer telephones and respond to customer requests in accordance with set quality and performance levels and within agreed service targets; collection of overdue s; contact customers regularly as per agreed targets; follow up on non-payments; all overdue accounts to be placed on hold as per company policy; send out dunning letters as per company policy; age analysis is printed, interpreted & actioned throughout the month; adjustment journals & credit notes; ensure journals and credit notes are accurate and authorised in accordance with the delegation of authority; recommend customers for handover/collection; record keeping - notes/customer records must be digitally maintained in the SAP system as per company policy and procedures and in conformance to all legal requirements for document storage.; ongoing communication & collaboration with other departments; inform management of possible risks/problems; other duties as assigned; additional responsibilities specific to the role; assist with any other functions within the department as assigned by the Manager. Key Performance Measurements: Debtors days kept within target levels; 60 outstanding debt; Level of queries on accounts; Level of bad debt and provisions required; Month end deadlines are met, and output is accurate; Issues are timeously communicated & escalated; Customer feedback (Internal & External) and Customer Service Department turnaround times are met.

Location: Midrand, ZA

Posted Date: 3/4/2025