Outbound/Inbound Call Centre Manager ( Green Point)

One of our clients based in Green Point, an innovative, contemporary, and dynamic Real Estate Brokerage is looking for a Outbound/Inbound Call Centre Manager. Requirements: -Minimum of 2-5 years of experience in a call centre management role. -Proven track record of successfully managing outbound and inbound call centre teams. -Strong leadership and team-building skills. -Excellent communication and interpersonal skills. -Proficiency in call centre software and technology. -Ability to analyse data and make informed decisions to drive performance. -Strong problem-solving skills and ability to handle high-pressure situations. -Flexibility to work in a fast-paced and dynamic environment. -IT skills are essential for managing call centre systems and tools. -Own Laptop & Transport Plus points: Dialfire software experience HubSpot CRM experience Looker Studio experience Key Responsibilities: -Oversee the day-to-day operations of the outbound and inbound call centres. -Develop and implement strategies to improve call centre performance and achieve key performance indicators (KPIs). -Manage, train, and mentor call centre staff to ensure high levels of customer service and operational efficiency. -Monitor call centre metrics and prepare regular performance reports for senior management. -Handle escalated customer issues and provide effective resolutions. -Collaborate with other departments to ensure a seamless customer experience. -Implement and maintain call centre technology and software to optimise operations. -Ensure compliance with company policies, industry regulations, and quality standards. -Conduct regular team meetings and performance reviews. - Recruit and train call centre staff Minimum of 2-5 years of experience in a call centre management role. -Proven track record of successfully managing outbound and inbound call centre teams. -Strong leadership and team-building skills. -Excellent communication and interpersonal skills. -Proficiency in call centre software and technology. -Ability to analyse data and make informed decisions to drive performance. -Strong problem-solving skills and ability to handle high-pressure situations. -Flexibility to work in a fast-paced and dynamic environment. -IT skills are essential for managing call centre systems and tools. -Own Laptop & Transport Plus points: Dialfire software experience HubSpot CRM experience Looker Studio experience

Location: Green Point, ZA

Posted Date: 3/8/2025