Graduate Service Manager

Service Manager: Experienced Graduate Exciting Career Opportunity: Experienced Service Manager Location: South Africa Position: Service Manager Industry: Premium Automotive Are you a mechanical engineering professional with a passion for the automotive industry? Do you have 3-5 years of experience in service management? Key Responsibilities: Operational Leadership: Oversee the daily operations of the Service Department, ensuring efficient workflows and adherence to high-quality standards. Team Management: Lead, mentor, and develop a team of service advisors, technicians, and support staff, fostering a culture of excellence and continuous improvement. Customer Satisfaction: Ensure exceptional customer service by addressing client needs promptly and effectively, maintaining the organisation reputation for quality. Performance Monitoring: Manage departmental KPIs, including sales targets, productivity, and cost control, to achieve organizational goals. Compliance and Quality Assurance: Ensure all service operations comply with safety regulations and global quality standards. Process Improvement: Analyse service reports and customer feedback to identify areas for improvement and implement effective solutions. Qualifications and Experience: Educational Background: Degree in Mechanical or Automotive Engineering or a related field, preferably a graduate. Professional Experience: 3-5 years of experience in a service management role within the automotive industry, preferably with premium brands. Technical Expertise: Strong understanding of automotive service processes, repairs, and maintenance, with a mechanical engineering perspective. Leadership Skills: Proven ability to lead and develop teams, with excellent communication and interpersonal skills. Analytical Abilities: Strong problem-solving skills and the ability to analyse data to drive performance improvements. Customer Focus: A commitment to delivering superior customer service and maintaining high satisfaction levels. Additional Requirements: Valid driver’s license.

Location: Nelspruit, ZA

Posted Date: 3/8/2025