Customer Service Clerk

Reporting to the Branch Manager - Bloemfontein THE CORE RESPONSIBILITIES WILL BE: Customer Service: Handling Customer Orders; Maintaining ISO Standards in Administration; Handling back orders; Handling Purchase Orders; Handling Price Lists; Handling Customer Queries/Problems; Handling Customer Quotes; Following up on Quotes. Customer Relations: Establishing positive relations with customers and other members of staff through effective and efficient service delivery; Always project a positive company image in interactions with customers and ensure that communication with customers is conducted in a professional manner. Administration & Reporting: Ensuring sound administration of area of responsibility; Time management; Meet expected goals through own activities and the motivation of available resources with minimal supervision; Prepare a variety of reports and correspondence. REQUIRED EXPERIENCE & KNOWLEDGE: Education & Experience: Minimum of 1-2 years customer service experience and a proven customer service performance record; Experience in the healthcare industry will be advantageous; Skill Set: Excellent written and communication skills; Be computer literate (Netsuite, Excel, Internet, Word will be an advantage); Have good communication, telephone and interaction skills; Be assertive and able to deal with both management and non-management personnel; Have the ability to work under pressure and still maintain high standards; Competencies: Be a self-starter, deadline and results oriented, highly-organized, detail oriented, efficient, analytical; customer-focused; Can-do attitude.

Location: Bloemfontein, ZA

Posted Date: 3/12/2025