IT and Infrastructure Support

KEY RESPONSIBILITIES: Providing general IT support to both the Cape Town and Mauritius offices Ensuring both offices Wi-Fi and phone lines are operational and running smoothly at all times (Troubleshooting and liaising with service providers as necessary) Managing the provision of Internet/WIFI at all rental properties ( Actioning data purchases and dealing with connectivity issues) Monitoring the IT helpdesk ticketing system and performing within the agreed support SLA Providing Tech/IT onboarding assistance for new employees (Purchasing and issuing new laptops/PCs and other relevant hardware, software installation, and set-up, completing Laptop/PC Agreements, and creating email signatures). Maintaining the Software License Asset Register Managing Software and Hardware upgrades and replacements Maintaining IT Assets inventory and ensuring compliance with security policies Monitoring performance SLAs for IT Hardware and Software Suppliers AWS Cloud and Infrastructure Management (Managing cloud-related assets, including storage, backups, server health monitoring, and assisting in setting up, configuring, and maintaining IT infrastructure). Providing Software and Systems support (Assist with basic Software development tasks based on a signed-off specification) Zoho system support and process implementation in line with company Strategy Maintaining conference room IT facilities and equipment and providing tech support for meetings as required. Providing Tech/IT Support to an Academy Maintaining AAFAs Flight Simulator Software. Assisting with all Tech/IT requirements at Marketing events Management of WhatsApp Community Groups (Managing groups, adding new employees, and editing as required). Providing onsite Tech/System support for a companies Spares/Parts Inventory system. MINIMUM REQUIREMENTS Degree or Diploma in IT, Computer Science or related field (Essential) 1-3 years experience in IT Support, including AWS infrastructure Management (Essential) Strong experience with Microsoft Office Applications on both Windows and Mac (Essential) Experience with the latest version of Windows and Mac OS (Essential) Experience with Outlook mail client and experience of hosted exchange server (Advantageous) Microsoft Accreditation (Advantageous) AWS Accreditation (Advantageous) Valid Drivers license and own vehicle (Essential) In return, a competitive market related salary coupled with an opportunity to work for a company that values and encourages development for their staff

Location: Stellenbosch, ZA

Posted Date: 3/12/2025