Guest Service Agent - Overnight

Novotel Melbourne South Wharf, Melbourne, Australia REF39914E Guest Service Agent - Overnight MEA SPAC Ibis budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning. Job Description We are looking for a talented and professional Guest Service Agent to join our Front Office team to work the night time shift. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay. Provide passionate, knowledgeable and friendly service to external and internal guests at all times Assist guests with all enquiries and complaints and provide accurate information about hotel facilities and features Check guests in and out of the hotel Handle guest enquiries and provide information and assistance Collect payment of accounts and issue invoices accordingly Communicate with other departments to ensure relevant information is shared Assist in maintaining a safe and secure environment for guests Qualifications Skills and experience Previous customer service experience, preferably in a hotel environment Ability to provide prompt and efficient service, building rapport both in person and over the telephone Self-motivated with a positive and professional attitude Good interpersonal skills with the ability to communicate with all levels of team members Willingness to work flexible hours including mornings, nights, weekends, and holidays To be successful in this role, you must have the right to work for any employer in Australia. We are unable to sponsor or take over sponsorship of an employment visa. Benefits and Perks Worldwide accommodation and food & beverage discounts for you, your family, and friends Extensive employee benefits & special rates with our partnership brands Recognition including a complimentary hotel stay on each anniversary Training and career development opportunities We are an inclusive business and our ambition is to attract, recruit, retain, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Do what you love, care for the world, and dare to challenge the status quo BELIMITLESS Discover a world where life pulses with passion. J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 3/14/2025