Service Desk Analyst/ IT Service Desk Analyst

Service Desk Analyst - Contract role - €225/Day - Paris Based - 4-5 days in Office It’s a fantastic opportunity to work with a Global Management Consultancy. Skills and Qualifications: Experience : At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms. Office 365 Expertise : In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook. Technical Skills : Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments. Troubleshooting : Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365. Communication : Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner. Customer Service : A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively. Must Have Skills - • Office 365, support, • Azure • Intune • Topdesk or equivalent ( service now) • Interpersonal skills • Networking: troubleshooting( Meraki: reasonable understanding • Hardware( Lenovo, HP • Mobile devices • Mac os • Jamf • Teamviewer • Rebuilding devices • Presentation skills • Teams troubleshooting • Knowledge management( recording their steps)

Location: Paris, FR

Posted Date: 3/14/2025