Groups & Incentives Consultant

Duties: Offer professional travel advice and provide accurate and creative group quotations to customers & agents Discussing client requirements either via call center or over e mail and advising on suitable options in line with customer requests and striving to exceed expectations Successful achievement of personal Sales Targets by actively closing the sale and converting quotations into bookings Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation and related bookings, actioning amendments and cancellations and adhering to payment processes Maintain high levels of quality and productivity by managing workload and meeting deadlines Ensure processes are followed to reduce errors and losses and take pride in your quality of Offer word class service and develop a culture and strive to exceed expectations Effective positive and respectful internal and external communication and relationship management Embrace change and continually pursue personal development and improvements, look for new opportunities and standards of excellence Supply advice and recommendations on product and price and recommend alternatives sell and switch sell to secure bookings Handle quotations professionally and accurately with all outgoing quotes/ e-mails checked with scrutiny of figures, spelling, and grammar prior to releasing. Development and maintenance of client / customer relationship with travel agents Keep abreast with product updates and business processes and systems Maintenance of all relevant documentation through sales, monitoring of deposits and payments before deadlines and follow up on payment, collection of signed booking forms, airline ticket time limits to be monitored and met any other task / administration duties. Requirements: Travel and Tourism Certificate Amadeus or GDS and Fares and Ticketing an advantage At least 3 years Intermediate & 5 years Senior Groups and Incentive travel industry experience in a retail or tour operator environment essential with proven record of reaching sales targets relevant to applicable level of experience Practical experience in working on a GDS Airline Reservations System Amadeus preferred Practical Experience with compiling group travel packages and creating costings , groups proposals and travel packages Experience with working towards and meeting targets Excellent knowledge of Microsoft Word and Excel and Outlook Have geographical knowledge of the countries and resorts relating to the product being loaded internationally Good understanding of room types and categories of hotel rooms Thorough working knowledge of Reservations process from input to output Experience with reading and interpreting contracts A good knowledge of the elements that make up a travel package and the ability to identify anomalies Understand air fare rules Understanding of nett, gross mark ups, commissions structures, VAT, Terms and Conditions and holiday package costings Flair with English Language and Grammar Excellent numeracy and literacy skills

Location: North Johannesburg, ZA

Posted Date: 3/16/2025