Technical Support Engineer

Job Title : Technical Support Engineer Location : Mohali Sector 74 Experience : 3 Years Job Type : Part-Time/ Hourly basis Job Description : We are seeking a skilled IT Support Executive to manage IT assets, provide technical support, and ensure smooth IT operations. The ideal candidate should have hands-on experience in hardware/software maintenance, asset management, and user support. Key Responsibilities : User Onboarding & Offboarding : - Prepare IT assets (laptops, desktops, peripherals) for new joiners. - Create login credentials in Exchange Online and manage user accounts. - Collect IT assets from relieving employees with proper documentation. Asset & Inventory Management : - Maintain and update IT inventory records on SharePoint. - Track issued/returned devices and ensure proper documentation. IT Procurement & Vendor Coordination : - Coordinate with vendors for IT purchases and price negotiations. - Ensure timely procurement of IT hardware and software. System & Network Maintenance : - Perform routine maintenance and troubleshooting of IT hardware and software. - Ensure proper functioning of Office 365, Intune, and other enterprise applications. - Monitor network performance and escalate issues when needed. User Support & Issue Resolution : - Provide first-level technical support to employees for hardware, software, and network issues. - Assist users with software installations, system updates, and troubleshooting. - Manage and support email services, printers, and other IT & Compliance : - Maintain IT asset records, configurations, and user access logs. - Ensure compliance with IT security policies and assist in IT audits. Requirements : - Bachelor's degree in IT, Computer Science, or a related field. - Experience in IT support, asset management, and user administration. - Proficiency in Office 365, Exchange Online, SharePoint, and Intune. - Strong problem-solving, communication, and coordination skills (ref:hirist.tech)

Location: mohali, IN

Posted Date: 3/26/2025