Data Analyst - Qualtrics Survey

Job Summary : We are seeking a highly motivated and experienced Data Analyst with 3-5 years of experience, specializing in Qualtrics implementation and data analysis. This role will be crucial in supporting our customer experience (CX) initiatives. The ideal candidate will have hands-on experience implementing and managing Qualtrics, along with strong data analysis skills and a passion for improving customer experiences. This position requires flexibility for rotational shifts. Responsibilities : - Qualtrics Implementation & Management : Implement, configure, and manage Qualtrics projects, including survey design, distribution, data collection, and reporting. - Data Collection & Processing : Gather data from various sources (Qualtrics, databases, spreadsheets, CRM, etc.), clean, validate, and prepare it for analysis. - Data Analysis & Interpretation : Analyze data to identify trends, patterns, and insights related to customer experience. Interpret findings and translate them into actionable recommendations. - Customer Experience Management (CXM) : Support the development and implementation of CXM strategies based on data insights. - Product Implementation Support : Contribute to product implementation projects by providing data analysis and reporting support. - Reporting & Visualization : Create reports, dashboards, and visualizations to communicate data insights to stakeholders. - Collaboration : Work closely with cross-functional teams (e.g, marketing, product, customer service) to understand business needs and provide data-driven solutions. - Decipher Experience (Preferred) : Leverage experience with Decipher (or similar survey programming platform) to enhance data collection and analysis capabilities. - Rotational Shift : Must be flexible to work rotational shifts. Technical Skills : - Survey Platforms : Qualtrics (Essential), Decipher (Preferred) - Data Analysis Tools : Excel (Advanced), SQL (Preferred), R or Python (Preferred) - Data Visualization Tools : Tableau, Power BI, or similar (Preferred) - CRM Systems : Experience with CRM systems (e.g, Salesforce, HubSpot) is a plus. - Statistical Analysis : Basic understanding of statistical concepts and methods. - Data Warehousing : Familiarity with data warehousing concepts is a plus. - Programming Languages : Basic scripting skills (e.g, Python, JavaScript) are a plus. Qualifications : - Bachelor's degree in a related field (e.g, Business, Statistics, Marketing, Information Technology). - 2-5 years of experience as a Data Analyst, with a focus on Qualtrics implementation and data analysis. - Proven experience in designing, implementing, and managing Qualtrics projects. - Strong data analysis skills and the ability to interpret data effectively. - Excellent communication and presentation skills. - Ability to work independently and as part of a team (ref:hirist.tech)

Location: navi-mumbai, IN

Posted Date: 3/26/2025