DigiHelic Solutions - ServiceNow Architect - ITSM Module

JOB SUMMARY : Role : ServiceNow Architect. Experience : 8 Years. Location : Pune. Domain : Telecom. We are seeking a highly experienced and certified ServiceNow Architect to lead the design and integration of ServiceNow solutions within our organization. This pivotal role involves collaborating with clients and internal stakeholders to create robust, scalable solutions that meet both current and long-term needs. The ideal candidate will possess a deep understanding of ServiceNow platform capabilities and integrations with third-party technologies, exhibit strong leadership in technical consultations, and champion innovation and quality across all projects. RESPONSIBILITIES AND DUTIES : Solution Design and Architecture : - Lead the creation of detailed technical designs that leverage ServiceNow capabilities effectively. - Drive the development of thought leaders within the practice to deliver architecturally sound solutions amidst client ambiguity. Technical Consultation and Leadership : - Serve as an expert advisor, leading solutioning sessions and building bridges between disparate organizations with your technical expertise and leadership. Thought Leadership : - Position our organization as a thought leader within the ServiceNow ecosystem, contributing to the practice brand through innovation and expertise. Implementation Support : - Uphold standards for collaboration in the implementation of ServiceNow solutions, ensuring requirements translate into functional solutions. Integration and Automation : - Innovate integration solutions that enhance data consistency and integrity across platforms. - Develop and share integration standards and strategies. Performance Optimization : - Introduce new methodologies and technologies to optimize practice performance. - Ensure adherence to these concepts and procedures. Quality Assurance : - Drive adherence to quality assurance best practices, ensuring successful project outcomes. Security and Compliance : - Mature security solutions to meet changing compliance requirements. - Implement robust security measures to maintain secure client environments. Documentation and Knowledge Sharing : - Lead in the creation and sharing of technical documentation, contributing to the knowledge base and promoting best practices. Continuous Learning : - Stay at the forefront of ServiceNow advancements, continuously enhancing expertise to deliver cutting-edge solutions. Client Relationships : - Build and maintain trusting relationships with clients, anticipating their needs and guiding them to successful outcomes. Mentorship and Coaching : - Foster the growth of ServiceNow talent within the organization, identifying and mentoring individuals for greater responsibilities. Strategic Relationships and Business Strategy : - Develop strategic relationships and support the organization's strategic initiatives with innovative solutions. QUALIFICATIONS : Required : - 15 years of experience in implementing or architecting ServiceNow solutions. - Certified Technical Architect and ServiceNow Certified System Administrator. - Certified in five or more ServiceNow mainline certifications (CIS - Human Resources, Customer Service Management, IT Service Management, Discovery, Service Mapping, etc. - Extensive experience across the ServiceNow platform and with integrated third-party technologies. - Proficiency in scripting languages (JavaScript, GlideScript) and designing complex solutions. (ref:hirist.tech)

Location: in, IN

Posted Date: 3/26/2025