Desktop Support Engineer

Roles and Responsibilities : - Install, configure, and maintain desktop operating systems, software applications, and peripheral devices. - Manage email backup systems, ensuring that users' emails are regularly backed up and accessible for recovery when needed. - Troubleshoot and resolve issues related to hardware, software, networking, and user accounts. - Respond to service desk tickets, phone calls, and emails in a professional and efficient manner. - Collaborate with IT teams to ensure seamless system upgrades, patches, and deployments. - Assist in setting up and configuring new desktop systems for employees, including imaging and software installation. - Provide training and support to end-users on various software applications, hardware, and best practices. - Perform regular hardware maintenance, including diagnostics and repairs on desktops and laptops. - Maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system. - Ensure compliance with company security policies by managing user access, permissions, and security settings. - Assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems. - Participate in the creation and maintenance of IT documentation and knowledge base articles. Qualifications : - 3 years of experience in providing desktop support in a corporate environment. - Strong understanding of Windows operating systems (Windows 10/11). - Experience with common desktop applications (Microsoft Office Suite, browsers). - Basic understanding of networking concepts (TCP/IP, DNS, DHCP). - Excellent communication and interpersonal skills. - Strong customer service orientation with a focus on user satisfaction. - Ability to work independently and as part of a team (ref:hirist.tech)

Location: navi-mumbai, IN

Posted Date: 3/26/2025