Presales Technical Support

Job Title : Technical Support Engineer. Exp : 2 - 8 Years. Location : Chennai. Timing : 9Am-6Pm. Skills : Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA. CUSTOMER SERVICE REPRESENTATIVE SKILLS AND QUALIFICATIONS : - Minimum of bachelor's degree or Diploma or Equivalent Technical Qualification or Certification. - Customer Handling Skills (Exposure in handling International Customers). - Excellent Communication Skills (Oral & Written). - Intermediate Hardware, Software & Networking knowledge. - Strong Interpersonal Skills & Exposure to working across multi-cultural workforce. - Flexible to work in shifts (24/7) environment, Quick Learner. - Quality Focus, Problem Solving Skills, Market Knowledge. - Documentation Skills, Listening Skills, Email / Chat etiquettes. - Analyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking. - Flexible to travel frequently Domestic / International. - Good to have a valid passport. CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES : - Incident Management Ticketing Process - Taking Ownership of issues end to end and maintaining the confidentiality of the Customer Information and recording every bit of information on the CRM. - Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry. - Drill down and identify the root cause of the issue and accurate reporting of the same to other departments. - Provide best possible solution to the customers and expediting speedy resolution to the customers. - Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team. - Prepare product or service reports by collecting and analysing customer provided information and passing it on the relevant teams internally. - Contribute to team effort by accomplishing related results as needed. - Generate sales leads and maintain a good rapport with the POCs, build sustainable relationships of trust through open and interactive communication. - Go the extra mile to engage customers. - Weekly, Monthly submission or reports / timesheets submission on time. - Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams. (ref:hirist.tech)

Location: chennai, IN

Posted Date: 3/26/2025