Dimiour - Service Desk Analyst

Job Title : Service Desk. Years of Experience : 2 to 3. 5 Years. Location : Noida. Notice Period : Immediate to 30 Days. Job Descriptions : Service Desk Analyst. - Service Desk Analyst (Help Desk Analyst, DSS Analyst 1st line help desk person, 1st line DSS. person). - The Service Desk Analyst s role is to ensure proper computer and software operation and to assist end users, that the end users can accomplish business tasks. - This includes receiving, prioritizing, documenting, and actively resolving end user help requests and issues. - Service Desk Analysts must have a comprehensive understanding of computer hardware and software. - In addition, they must possess excellent communication skills in order to assist computer users. - Follows standard Service Desk procedures. - Provide courteous customer support to users through phone, walk in, and ticket requests. - Logs all interactions, track and route issues and request and document resolutions. - Monitor all open tickets to ensure prompt closure and resolution. - Identify and escalate situations requiring urgent attention. - Escalate Incidents to the appropriate Level 2 support team(s). - Installs, configures, maintains, upgrades, and troubleshoots a wide range of hardware and software. used in the company. - Research questions using available information resources. - Advise user on appropriate action. - Gather metrics on daily/weekly/monthly requests and work. - Replace systems (laptops, desktops) as they reach their refresh threshold. - Purchase new systems and accessories and log data into asset inventory system or appropriate. records. - Manage local inventory of IT related equipment. - Image new systems using automated technologies (such as SCCM, etc.) and update with needed. drivers and patches. - Deploy and maintain mobile phone fleet. - Maintain laptop and projector loaner and conference room pool. - Assist off site contractors with printer maintenance. - Installs, configure and support approved Business and CIM software. - Data Center operation support if requested by Operations tower. - Assist other GIS towers, CIM, manufacturing, etc. - When asked and core work permits. - Help with new company integrations. (ref:hirist.tech)

Location: noida, IN

Posted Date: 3/26/2025