L2 Netskope Proxy Engineer - Network Security

Job Description for PROXY. Role : PROXY L2. Experience : 3 to 10 years of experience working on Network Security. Location : Mumbai. Product Certification Netskope. Required Candidate profile : - Overall 3-10 years' experience in network security with at least 3 years in working on PROXY solutions. - Proficiency with management PROXY. - Experience in working with Windows, Linux, Unix environments. - Hands-on experience in commissioning and Implementation of PROXY solutions and integrating with various management, authentication, authorization, reporting and log integration tools (email, AD, IAM, SIEM). - Experience in automating processes using scripting tools. - Experience in managing policies and exceptions. - Experience in associated tools like SNOW, VPN technologies, OS networking on Windows. - Product knowledge of PROXY solution. - Incident, problem, service request management, change management, configuration management & capacity management of PROXY Setup. - Proactively utilize existing tools to isolate events before service degradation occurs. - Supporting incident monitoring and incident analysis/response initiatives. - Coordinate with users to ensure timely and satisfactory resolution for any escalated L1 trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model. - Troubleshooting network, transport, session, presentation and applications layers. - Conducting daily performance checks on devices, periodic audits and compliance. - Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel. - Implement, and maintain network security policy, standards, and procedures. - Deploying and maintaining access and security policies for PROXY solutions. - Maintaining service levels as well as oversight of the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7 NOC. - Co-ordination with OEMs for TAC support, RMA, replacement and reconfiguration of PROXY. - Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation. - Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents. - Investigate, isolate, and resolve PROXY incidents with RCA. - Designing and implementing PROXY solutions for DC/DR/Cloud and Branch office environments. - Create SOP/Run book and update knowledgebase in ITSM tools. - Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc. - Closure of compliance and audit points as per the agreed timelines. - Patch updates, and upgradation as per the Bank's compliance and audit requirements. - Should be able to Lead and mentor L1 & L2 engineers team. - Must be comfortable in reading packet captures and analysis (Wireshark/Pcap). - Excellent verbal and written communication skills. - Demonstrated success in managing, analyzing, and solving complex issues. - Ownership of their technology. - Ensure Ticket closure in SLA and follow up for escalated tickets. - SLA reporting for respective technology. (ref:hirist.tech)

Location: navi-mumbai, IN

Posted Date: 3/26/2025