Gemini Software - Service Delivery Executive - Technical Support

Job Overview : - Build deep knowledge of system and ensure that products are configured in accordance with customer requirements and to provide support and clarifications to the customer. Key Responsibilities : - Need to have a clear understanding & working experience with banking systems, interfaces, processes, certifications, TP integration cycles and partners (operations, and various business units). - Conducts detailed analysis of queries raised, performing gap analysis between current and desired processes and systems, root cause analysis, and ensuring the appropriate divisions / vendors / partners are involved. - Responsible for manning the production support mailbox & internal tracking tools as the main communication as Level 1 and 2 support (Experience with ticketing tools like Jira / DevOps will be an added advantage). - Make sure of system availability as per SLA across clients / applications / interfaces. - Proactively participate in User Acceptance Testing (UAT). - Prepare testing scenarios and scripts, identify and document functional test cases, write and execute test scripts for all upgrades or conversions wherever required. - Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day and intraday proactive checks across applications and raise alerts in case required. - Able to work in 24X7 shift based environment, and support implementations & scheduled releases. - Must proficient in English, strong written, oral communication skills and able to manage internal and external stake holders and also direct customer. - Experience with any scheme / network certification process with previous firms will be an added advantage. - Support Disaster Recovery Test and Business Continuity activities. Qualifications and Experience : - Education : Degree/Diploma. - Experience : 2-3 years experience in Banking /financial sector/any relevant domains is a must. Key Skills : - Good written and verbal Communication skills - Experienced in UAT / Production batch / deployment. - Effective time management skills to prioritize tasks and meet service level agreements (SLAs). - Excellent customer service skills with a focus on providing timely and effective support. - Analytical thinking and problem-solving abilities to diagnose and resolve technical issues. - Accuracy in following procedures and protocols for service delivery. - Proficiency in relevant software, hardware, and networking tools. - Ability to troubleshoot complex problems and implement effective solutions. - Compensation: Competitive salary and perks (ref:hirist.tech)

Location: trivandrum, IN

Posted Date: 3/26/2025