DMart - Demand Manager/Program Manager - PMP

KEY SKILLS AND EXPERIENCE : - Experience in retail industry with insight and understanding of retail technologies and trends - Demonstrable experience in managing IT portfolio or Program management office - Expert-level knowledge of project and change management and associated methodologies, techniques, processes and approaches - Relevant certification such as PMP is desired - Strong analytical & problem-solving skills with ability to with an ability to think tactically as well as strategically while leading cross functional teams - Ability to manage stakeholder relationships and collaborate with other businesses - Excellent leadership and communication skills with ability to present and communicate effectively with both technical and non-technical audience - Ability to manage multiple tasks, deadlines and resolution of issues KEY RESPONSIBILITIES : - Manage the relationship with the business units to capture their new requirements (projects, system enhancement requests, availability and disaster recovery requirements, capacity requirements, etc.) - Develop, define and implement the overall IT demand management structure & processes in agreement with the Head of Program Management Office - Initiate and execute intra departmental communication and improvement activities to ensure maximum alignment of the IT with business priorities and facilitate demand capturing. - Attend all relevant Business and decision-making forums which deal with future IT demand and new requirements. - Build an overall demand pipeline on an annual basis as well as in an ongoing basis (mapped against annual plan). - Develop and maintain a project priority roadmap aligned with business priority, IT capacity, technical dependencies and ongoing project portfolio - Capture new demand and ensure structured and high quality of demand's scope and specification in order to have a consistent basis for estimation and scheduling of the implementation. - Liaise with the business units to shape and implement the demand management processes as well as the regular liaison / relationship management interactions. - Ensure timely and accurate reporting of all IT demand related issues to Head of Program Management and key stakeholders. - Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects. - Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation. (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 3/26/2025