Computronics Systems - L2 WAF Engineer - Network Security

Required Candidate profile : - Overall 7-10 years' experience in network security with at least 3 years in managing WAF solutions - Proficiency with management WAF - Experience in working with Windows, Linux, Unix environments - Hands-on experience in commissioning and Implementation of WAF solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM) - Experience in automating processes using scripting and configuring for integration with other tools. - Experience in managing policies and exceptions - Experience in server traffic management, analysis, and troubleshooting tools - Product knowledge of WAF solution. - Incident, problem, service request management, change management, configuration management &capacity management of WAF Setup - Proactively utilize network monitoring tools to isolate events before service degradation occurs - Supporting incident monitoring and incident analysis/response initiatives - Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model. - Troubleshooting network, transport, session, presentation and applications layers - Conducting daily performance checks on devices, periodic audits and compliance - Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel - Implement, and maintain network security policy, standards, and procedures. - Deploying and maintaining access and security policies for WAF solutions. - Maintaining service levels as well as oversight of the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7. - Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of WAF. - Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation. - Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents. - Investigate, isolate, and resolve WAF incidents with RCA. - Knowledge of security best practices with respect to WAF, application security is preferred. - Implement WAF alerts, rules and policies as per requirement. - Create and update SOP/Run book and update knowledgebase in ITSM tools. - Work to automate and integrate the tools with REST API/SDK with security dashboard, and InfoSec tools (AD, IDAM, PAM, SIEM, SOAR, etc.) - Closure of compliance and audit points as per the agreed timelines. - Patch updates, and upgradation as per the Bank's compliance and audit requirements - Should be able to Lead and mentor L1 & L2 engineers team. - Must be comfortable in networking, SQL and application layer security - Excellent verbal and written communication skills - Demonstrated success in managing, analyzing, and solving complex issues - Ownership of their technology. - Ensure Ticket closure in SLA and follow up for escalated tickets - SLA reporting for respective technology (ref:hirist.tech)

Location: mumbai, IN

Posted Date: 3/26/2025