ServiceNow Consultant - CMDB/Discovery

Job Description : AWS Cloud Resource and on-prem Discovery Specialist, CMDB Process Maintenance, Service Mapping. Position Overview : We are seeking a highly skilled and experienced CMDB Process Maintenance, Service Mapping, and AWS Cloud Resource Discovery specialist. The ideal candidate will be responsible for maintaining the Configuration Management Database (CMDB) processes, performing service mapping, and discovering AWS cloud resources within our organization. This role requires a deep understanding of ServiceNow, CMDB best practices, service mapping techniques, and AWS cloud resource management. Key Responsibilities : 1. AWS Cloud Resource and on prem Discovery : - Implement and manage AWS cloud resource discovery processes to ensure accurate and up-to-date inventory of cloud resources. - Utilize AWS native tools and ServiceNow integrations to discover and map AWS cloud resources. - Ensure that discovered cloud resources are accurately recorded in the CMDB. - Collaborate with cloud architects and engineers to validate and refine cloud resource discovery processes. - Develop and maintain documentation for AWS cloud resource discovery processes and procedures. - Manage and optimize CMDB discovery processes to ensure comprehensive and accurate discovery of IT assets. - Utilize ServiceNow Discovery tools to automate the identification and classification of configuration items (CIs). - Ensure that discovered CIs are accurately recorded and maintained in the CMDB. - Collaborate with IT operations and infrastructure teams to validate and refine discovery processes. - Develop and maintain documentation for CMDB discovery processes and procedures. 2. Service Mapping : - Perform service mapping to create a comprehensive view of IT services and their dependencies. - Utilize ServiceNow Service Mapping tools to discover and map relationships between applications, services, and infrastructure components. - Ensure that service maps are up-to-date and reflect the current state of the IT environment. - Collaborate with application and infrastructure teams to validate and refine service maps. - Develop and maintain documentation for service mapping processes and procedures. 4. Collaboration and Communication : - Collaborate with cross-functional teams, including business analysts, project managers, and IT operations, to ensure successful implementation of initiatives. - Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner. - Provide training and support to team members and stakeholders on CMDB processes, service mapping, and AWS cloud resource discovery. Qualifications : - Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus. - Proven experience in service mapping, and AWS cloud resource discovery. - Strong knowledge of ServiceNow platform and its capabilities. - Familiarity with AWS cloud services and resource management. - Excellent analytical, problem-solving, and decision-making skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Relevant certifications such as ServiceNow Certified System Administrator, AWS Certified Solutions Architect, or similar are highly desirable. Preferred Skills : - Experience with other IT service management (ITSM) and IT operations management (ITOM) tools. - Knowledge of cloud computing, microservices architecture, and modern application development practices. - Experience in conducting application rationalization and modernization initiatives. - Strong project management skills and experience with Agile methodologies. (ref:hirist.tech)

Location: in, IN

Posted Date: 3/29/2025