Call Center Policy Transfer Specialist

Capgemini is seeking a highly motivated and detail-oriented Policy Transfer Specialist for a top 10 US Insurance Carrier. Role Description: Acts as a representative of the company and positively impacts customer experience Researches and identifies caller's needs and connects them to the correct department Contributes to customer retention by strengthening relationships during communication with potential customers Enters information into the company database to research and locate customer policy information Performs other duties as assigned. Location: Brazil Requirements: Total Work Experience: Minimum Required: 1-3 years English Proficiency: Minimum Required: Fluent Required Education: Minimum Required: None required; Preferred: Bachelor Other Critical Skills: Communication - Intermediate Organization - Intermediate Customer service - Advanced Adaptability - Intermediate Time management - Intermediate Professionalism - Advanced Software / Tool Skills: Office Suite - Entry Level Benefits: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Pension Plan Paid Time Off Training & Development About Capgemini: Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group generated €22.5 billion in revenues in 2023. Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 3/29/2025