Genesys Cloud Architect - Contact Center Solutions

Job Title : Genesys Cloud Architect. Experience : 7 Years. Location : Remote. Employment Mode : Contract to Hire 6 Months to 1 Year (Extendable). Job Summary : We are seeking a highly skilled Genesys Cloud Architect to design and implement scalable, efficient, and user-friendly contact center solutions. The ideal candidate should have extensive experience in Genesys Cloud, contact center technologies, and CRM integrations, while collaborating with cross-functional teams to drive innovative solutions. Key Responsibilities : - Design and develop end-to-end Genesys Cloud solutions tailored to business needs. - Implement and optimize IVR Bots, ChatBots, Speech Analytics, and Workforce Management (WFM) solutions. - Develop real-time and historical reporting analytics for contact center performance monitoring. - Integrate Genesys Cloud with CRMs such as Salesforce and SAP, ensuring seamless data flow and agent experience. - Build and optimize agent scripts to enhance customer service efficiency. - Collaborate with business stakeholders, engineers, and cross-functional teams to deliver high-quality solutions. - Provide technical leadership and guidance on best practices, architecture, and implementation strategies. Required Skills & Qualifications : - 7 years of experience in Genesys Cloud architecture and development. - Expertise in Real-time & Historical Reporting Analytics for contact centers. - Hands-on experience with IVR Bots, ChatBots, Speech Analytics, and Workforce Management (WFM). - Strong knowledge of CRM integrations with tools like Salesforce and SAP.- - Proficiency in API integrations, scripting, and automation. - Excellent analytical and problem-solving skills with the ability to troubleshoot complex issues. - Strong communication and collaboration skills to work effectively with stakeholders and teams. Preferred Qualifications : - Certification in Genesys Cloud or related technologies. - Experience in AI-driven customer experience solutions. - Familiarity with Agile development methodologies. Why Join Us? - Remote Opportunity - Work from anywhere. - Competitive Compensation - Based on experience and expertise. - Innovative Projects - Work on cutting-edge contact center solutions. - Collaborative Environment - Be part of a dynamic and supportive team. (ref:hirist.tech)

Location: in, IN

Posted Date: 4/1/2025