Process Coordinator

Short description: Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now Main information Location: Łódź Type of contract: contract of employment, full-time Working mode: hybrid Your responsibilities You will analyse existing processes and identify potential improvement options (based on efficiency, customer needs, cost savings, etc.) with the target to internationalise processes and systems. This includes also the introduction/implementation of new porcesses/ systems. Therefor you will prepare, interprete and present analysis results with calcualtions of initial impacts (e.g., customer benefits, savings) as well as coordinate priorities in process changes and optimisations. You will also document processes and prepare test cases. With the responsibility to improve the Customer Journey, with a conscious balance between process quality, costs and impact on customers you will shape the international CCM. Customer Care Management is an international matrix organisation in which you will work together with colleagues from France, Germany, Italy and Poland. If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Our requirements You have successfully completed a study or a practical training with a commercial focus. You are experienced in using common process management and optimisation methods and you are also familiar with customer service processes. Also you have a very good process understanding and you are capable to work with existing KPIs to support process analysis. And you already have experience in process documentation. You have a minimum B2-level English proficiency and strong analytical and technical skills. You are a solution-focused team player with good conceptual skills. And of course you have a strong customer focus You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. What we offer Work in an international company. Stable employment under an employment contract. Co-financing for meals at the office. Private medical care package. Sports card at an attractive price. Life insurance on preferential conditions. Other social benefits. Seniority awards.

Location: Łódź, PL

Posted Date: 4/1/2025