Associate Director - Cloud Reliability Engineering

Role : to deliver faster, smarter, better business outcomes for our clients & partners. What are we looking for ? This entrepreneurial technology managerial position challenges the client status quo by helping them re-imagine the art of what is possible using a consulting mindset and business strategy skills. This position oversees the delivery of managed services and carries solutioning for the clients in the best way possible. Roles and responsibilities : - Spearhead the strategic direction and operational excellence of Cloud Managed Services, acting as a catalyst for continuous improvement and driving exceptional delivery quality. - Overseeing Cloud Managed services and other support offerings to ensure world-class customer service for the managed service provider business. - Leverage deep technical expertise and hands-on experience to drive business growth, transitioning from a technology practitioner to a visionary business leader. - Provide visionary leadership and strategic guidance to IT professionals, fostering a culture of innovation and excellence. - Define and execute strategic and tactical priorities that are tightly aligned with business objectives, driving impactful outcomes and contributing to the company's growth trajectory. - Design, build, maintain and scale monitoring services across multiple environments over cloud/on-prem deployments. - Attract, develop, and mentor a team of highly skilled and customer-centric engineers, fostering a culture of innovation and excellence. - Continuously assess and enhance the team's technical capabilities, ensuring they possess the expertise needed to excel in the dynamic cloud landscape and meet Searce's high standards. - Establish a robust performance management system that fosters growth, provides constructive feedback, and empowers team members to achieve their full potential. Qualification : - 15 to 20 years of overall progressive experience with technical and management background. - Preferred to have 4 years' experience in building and managing high-performance 24/7 CRE teams. - Excellent understanding of Monitoring and Observability Tools : Grafana , Prometheus , Kibana , AWS, Azure, GCP native monitoring tools . - Excellent understanding of at least one Cloud AWS/GCP. - Prior experience in recruitment, training & grooming of geeks. - 5 to 10 years of operations management experience leading high-performance teams. (ref:hirist.tech)

Location: pune, IN

Posted Date: 4/2/2025