Network Engineer - CCIE Certified

Key Responsibilities : - Provide both day-to-day operational support and project-based initiatives. - Provide exceptional customer support via the ticketing system and phone - Detect events in a timely manner using monitoring tools - Mitigates DDoS attacks to protect customer and shared infrastructure - Document planned and unplanned network events in appropriate tracking and turnover systems - Troubleshoot and resolve network events and create event documentation accordingly - Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution - Escalate support requests to other teams and communicate with Incident Management as appropriate - Escalate to vendors and follow up as needed to ensure problem resolution - Adhere to Change Management and Maintenance policy and process - Participate and provide input to Root Cause Analysis - Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution - Review, assist in defining, and propose new policy and process standards Key Performance Indicators : - Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results - High level of first pass yield and success on written, quality checked, tested, and executed maintenance - Prompt and correct responses to network events - Maintain proficiency in troubleshooting, tools, and technologies Required Skills : The Network Operations Network Engineers need experience (but not limited to) the following technologies : - Cloud/On-premises support for Cisco networking - Palo Alto firewalls - Zscaler The Network Operations Engineer III : - Is able to handle multiple tasks and prioritize work under pressure - Is comfortable and proficient in delegating tasks to other engineers - Is detail-oriented in documenting information and able to own customer issues through resolution - Demonstrates expert problem-solving skills coupled with a habit of regularly taking on responsibility - Has a desire to expand personal technical knowledge and mentor other engineers to expand knowledge - Identifies were process can be improved and engages managers and other teams to implement those improvements The ideal candidate possesses : - At least 2 - 5 years of recent networking experience - CCIE-level aptitude - A minimum of 12 months of experience in a customer service role - Excellent written and verbal communication skills - Critical thinking skills and the ability to provide solutions with precision during high-pressure situations - Schedule flexibility to include working a weekend day regularly and holidays as required by the business (ref:hirist.tech)

Location: pune, IN

Posted Date: 4/3/2025