Customer Service Representative

Job Description Job Description Job Title: Customer Service Representative Location: Knoxville, TN 37920 Expected Duration: 6 Months Contract Shift: Monday through Friday 100% Onsite Description: This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable. We are seeking contractors to join or outbound account management team, focusing on upgrading customers with legacy credit cards processing devices that will soon become obsolete. In this role, you will proactively engage with existing customers in a centralized call center environment, identifying their financial needs and recommending the correct point of sale solution. Key Responsibilities • Conduct outbound calls to existing customers, educating them on the need to replace their point-of-sale devices. • Assess customer needs and recommend products and services that align with their business requirements. • Offer a range of financial products, including payment processing solutions and value-added services. • Collaborate with internal sales, account managers and bank partners. • Respond to customer inquiries and requests in a timely manner. • Assist the customer service team during peak periods to ensure high -quality service and support. Qualifications & Skills • Strong sales and customer service skill, with a track record of meeting or exceeding goals and KPIs. • Ability to effectively communicate complex product offerings in a clear and persuasive manner. • 2 to 4 years’ experience in outbound sales, telemarketing, or financial services preferred. • Self-motivated with the ability to work independently and effectively in a fast-paced environment. • High school diploma or equivalent • Proficient keyboard, 10-key, and computer navigation skills using a variety of software packages Company Description About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Company Description About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Location: Knoxville, IL, US

Posted Date: 4/3/2025