Customer Service Associate

Job Description Job Description Carillon Green Inc. is a global chemical distributor to the personal care, industrial and household cleaning industry. We specialize in supplying ingredients with offices in Tampa, FL (USA) and satellite offices in Europe and India. We have a strong network of suppliers which allows us to serve our customers with a timely supply, high quality, and the most competitive prices. We believe in integrity and excellence in customer service. It has allowed us to build long-term relationships with our customers. We strive to meet or exceed customer requirements for timelines and reliability. We have grown consistently over the last 12 years and have enjoyed significant growth. Our team does a fantastic job of meeting the increasing demand and expectations of our customers; however, we need to recruit talented individuals to help deliver exceptional ingredients and customer service to our customers. Who are you? The primary purpose of the Customer Service Associate is to develop and maintain a long-term partnership with customers by using industry expertise. Evaluates needs and opportunities within customer accounts and negotiates effectively to overcome obstacles and gain customer commitment. Gains team advantages and opportunity momentum by observing and orienting prior to making decisions and acting on problem solving and solutions development. To be successful in the role, you will need to be a self-starter with a positive approach and a passion for great customer service. To meet sales goals and build profitable sales, primarily by phone, employing a consultative sales approach within an assigned territory. You will be proactive, confident and have negotiation skills that are second to none. You will be responsible for growing the business and spotting new opportunities. You will be highly organized with excellent communication skills, both written and verbal, and are looking to join a successful, growing company in an innovative business sector. You need to have : A warm, personable, and trustworthy approach; great attention to detail; the ability to prioritize your workload and effectively manage and develop relationships with existing and new customers. Customer interaction will predominately be at the customers’ place of work so efficient territory management and highly developed customer-facing skills are essential. What will you be doing? You will be working with our sales team to promote our products throughout the USA. Working as part of a small and highly experienced team, your job will be to interact with customers to maximize sales revenue, product placement and profit. This is a real opportunity for you to create a great career with an aspiring progressive company. Key Skills and Competencies (Essential) Communication and Building Positive Relationships Proactively develop a network of new and existing customers Investing time in building and maintaining relationships Communicating clearly, confidently, and professionally Providing outstanding support to the customer Efficient and tenacious approach in exceeding the customers’ expectations. An understanding of basic business financials: sales margins, payment options, credit accounts, pricing options etc. Key Skills and Competencies (Preferable) Degree equivalent qualifications in one of the following or similar: marketing, communications, business management, customer relations Organizational and Sales Skills Ability to turn prospects into customers Manage customer accounts to achieve sales and profit targets Completing tasks and following up on commitments to agreed deadlines Problem solving Using time productively Present key product benefits Target driven culture Excellent negotiation skills Informed Decision Making Researching the market and collecting customer feedback and accurately recording information Developing innovative ideas and proposals Ability to work under your own initiative and as part of a team Sharing knowledge and customer feedback Spotting and sharing opportunities for other team members. Supporting new products and concepts and challenging self to continually improve Contributing to meetings and new marketing initiatives Qualifications Education: Associate (Required) Experience: Business development: 1-2 years (Preferred) Beauty or chemical background preferred Working knowledge of MS Word, Excel, Outlook, PowerPoint and CRM system Valid Driver’s License To apply, please submit your Resume, a Cover Letter detailing why you are a good fit for this position, and your Daytime Phone Number Job Type: Full-time Expected hours: 40 per week Schedule: Monday to Friday Work Location: In person Pay: $19.00 -$21.00 per hour Supplemental Pay: Bonus opportunities Commission pay Benefits: 401(k) Health insurance Paid time off Professional development assistance Tuition reimbursement Ability to Relocate: Tampa, FL 33624: Relocate before starting work (Required) Willingness to travel: 25% (Required)

Location: Tampa, FL, US

Posted Date: 4/4/2025