Desktop Support Engineer

Job Title : Desktop Support Engineer Location : Chennai Job Type : Full-Time | Work from Office Shift Timing : Flexible (Rotational Shifts, including day and night shifts as per business requirements) Job Summary : We are seeking enthusiastic and motivated Fresher Desktop Support Engineers to join our dynamic IT team in Chennai. This is an excellent opportunity to kickstart your IT career by providing essential technical support to our end-users. You will be responsible for diagnosing and resolving hardware and software issues, ensuring the smooth operation of our IT infrastructure, and delivering exceptional customer service. This role requires a strong aptitude for learning, excellent problem-solving skills, and a customer-centric approach. You will gain hands-on experience in a fast-paced environment and have ample opportunities for professional growth. Preferred Qualification : - CCNA Certification (Added Advantage) Key Responsibilities : - Provide first-level technical support to end-users via phone, email, remote assistance, or in-person visits for hardware, software, and network-related issues. - Diagnose and troubleshoot a wide range of desktop, laptop, and peripheral device problems, including operating system errors, application malfunctions, and hardware failures. - Install, configure, and maintain desktop and laptop computers, including operating systems (Windows, macOS), standard software applications (e.g, Microsoft Office Suite), and security software. - Set up and maintain printers, scanners, and other peripheral devices, ensuring proper functionality and connectivity. - Assist users with basic network connectivity issues, including troubleshooting Wi-Fi and wired network problems, and understanding basic network concepts like DNS and DHCP. - Perform basic operating system installations, upgrades, and patching. - Follow established procedures and knowledge base articles to resolve common technical issues. -Escalate complex or unresolved issues to senior support staff or specialized teams, providing detailed information for efficient resolution. - Maintain accurate records of all support requests, troubleshooting steps, and resolutions in the ticketing system. - Contribute to the creation and maintenance of knowledge base articles and documentation for common issues and solutions. - Assist with inventory management of IT hardware and software assets. - Adhere to company IT policies and procedures. - Maintain a clean and organized workspace. - Be willing to work in rotational shifts as per the business needs, which may include day and night shifts. Skills & Attributes Required : - Strong foundational knowledge of computer hardware, software, and networking concepts. - Basic understanding of DNS (Domain Name System) and DHCP (Dynamic Host Configuration Protocol). - Familiarity with installing and configuring Windows and/or macOS operating systems. - Proven ability to diagnose and troubleshoot basic hardware and software problems effectively. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users. - Strong interpersonal skills with a customer-centric approach and a positive attitude towards helping others. - Proactive approach to problem-solving and a willingness to take ownership of issues. - Ability to work independently and as part of a team. - Strong work ethic, punctuality, and a professional demeanor. - Ability to learn quickly and adapt to new technologies and processes. - Flexibility to work in rotational shifts, including day and night shifts, as required. - Ability to manage workload efficiently and prioritize tasks effectively in a fast-paced environment. Responsibilities in Detail : - End-User Support : Provide timely and effective technical assistance to end-users experiencing IT-related issues. This includes responding to support requests, diagnosing problems, and implementing solutions. - Hardware and Software Management : Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other peripheral devices. Ensure that all hardware and software are functioning correctly and are up-to-date. - Network Support : Assist users with basic network connectivity issues, including troubleshooting wired and wireless connections. Understand basic network configurations and escalate complex network problems to the appropriate team. - Operating System Management : Perform basic installations, upgrades, and patching of operating systems (Windows and/or macOS) on end-user devices. - Documentation and Ticketing : Maintain accurate records of all support interactions, troubleshooting steps, and resolutions in the designated ticketing system. Contribute to the creation and maintenance of knowledge base articles. - Collaboration and Escalation : Work effectively with other members of the IT team and escalate complex or unresolved issues to senior engineers or specialized teams, providing all necessary information for efficient resolution. - Learning and Development : Continuously learn and develop your technical skills through on-the-job training, mentorship, and available learning resources. Stay updated with the latest technologies and best practices in desktop support. Technical Skills (Entry-Level Expectations) : - Basic understanding of computer hardware components (CPU, RAM, Hard Drive, etc.) - Familiarity with Windows and/or macOS operating systems. - Basic knowledge of common software applications (e.g, Microsoft Office Suite, web browsers). - Understanding of basic networking concepts (TCP/IP, LAN, WAN, Wi-Fi). - Basic troubleshooting skills for hardware, software, and network issues. - Familiarity with remote desktop support tools. Soft Skills : - Excellent Communication (Verbal and Written) - Strong Problem-Solving Abilities - Customer-Oriented Approach - Team Player - Positive Attitude - Strong Work Ethic - Adaptability and Learnability - Time Management Qualifications : - Any Master's degree in Computer Science, Information Technology, or a related field is preferred. - Diploma or certification in IT-related fields with relevant foundational knowledge may also be considered. - CCNA Certification (Added Advantage). Benefits : - Opportunity to work in a dynamic and growing IT environment. - Hands-on experience with a wide range of hardware and software technologies. - Mentorship and guidance from experienced IT professionals. - Opportunities for professional growth and career advancement within the organization. - Comprehensive benefits package (as per company policy). Join us and kickstart your IT career with hands-on experience and growth opportunities (ref:hirist.tech)

Location: chennai, IN

Posted Date: 4/6/2025