Alation - Senior Forward Deployed Engineer - Data Management

About the Job : Alation is seeking a highly skilled and customer-focused Senior Forward Deployment Engineer - Product Architect to join our dynamic Customer Success team. As a trusted advisor and primary point of contact for a portfolio of strategic clients, you will be instrumental in ensuring their success with Alation's innovative data catalog software solutions. This role demands a unique combination of deep technical expertise, exceptional account management abilities, and a comprehensive understanding of complex data systems and architectures. You will leverage your profound knowledge of data management, data cataloging, and industry best practices to provide proactive support, strategic guidance, and innovative solutions that drive significant value for our clients. At Alation, we foster a collaborative and inclusive environment where diverse perspectives are valued, and every team member is empowered to contribute their unique strengths. We are proud to be recognized as one of Inc. Magazine's Best Workplaces for the fifth time in 2024, reflecting our commitment to our core values: Move the Ball, Build for the Long Term, Listen Like You're Wrong, and Measure Through Customer Impact. If you are a passionate technologist with a proven track record of building strong client relationships and driving customer success in the data management space, we encourage you to join us in shaping the future of data intelligence with AI-ready Leadership & Expertise : - Serve as the primary technical subject matter expert on the Alation data catalog platform, possessing a deep understanding of its architecture, functionalities, and integration capabilities. - Provide expert-level technical guidance, troubleshooting, and problem resolution for complex client issues related to Alation implementation, configuration, and usage. - Design and deliver customized technical training sessions, workshops, and knowledge transfer programs to empower client teams and maximize their utilization of Alation. - Collaborate closely with internal Engineering, Product Management, and Support teams to effectively communicate client technical challenges, advocate for feature requests, and contribute to product improvements based on real-world client experiences. - Develop and maintain comprehensive technical documentation, best practices, and knowledge base articles to facilitate client self-service and internal knowledge sharing. - Stay abreast of the latest advancements in data management, data governance, cloud technologies, and related industry trends to provide informed recommendations to clients. - Architect and implement complex integrations between Alation and various client data sources, data processing engines, BI tools, and other relevant systems. - Conduct thorough technical assessments of client environments to identify potential risks, optimization opportunities, and areas for improvement in their Alation Account Management : - Build and nurture strong, long-lasting relationships with key client stakeholders, including executive sponsors, technical leaders, and end-users, becoming a trusted advisor and strategic partner. - Develop a deep understanding of each client's unique business objectives, data strategies, organizational structure, and technical landscape to tailor Alation solutions to their specific needs. - Proactively identify and address client needs, challenges, and potential roadblocks, ensuring a smooth and successful customer journey. - Effectively manage client expectations, communicate project timelines and deliverables, and ensure a high level of client satisfaction through consistent and proactive communication. - Drive adoption and utilization of the Alation data catalog platform within client organizations by demonstrating its value, showcasing best practices, and fostering a data-driven culture. - Act as the primary point of escalation for critical technical and operational issues, coordinating internal resources to ensure timely and effective Partnership & Business Growth : - Develop and execute strategic account plans in collaboration with the Account Management team to achieve client success metrics, drive product adoption, and foster long-term partnerships. - Identify and pursue opportunities for upsell and cross-sell within existing client accounts by understanding their evolving needs and demonstrating the value of additional Alation features and services. - Collaborate closely with Sales and Marketing teams to share valuable client insights, contribute to case studies and testimonials, and support new business development initiatives. - Serve as an advocate for client needs and feedback within the Alation organization, influencing product roadmap decisions and ensuring client perspectives are considered. - Contribute to the development of best practices, methodologies, and tools for successful Alation deployments and ongoing client engagement. - Participate in industry events, conferences, and webinars to share Alation's value proposition and build relationships within the data management : Technical Expertise : - Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field. - Minimum of 5-8 years of experience in a customer-facing technical role, such as Solutions Architect, Technical Account Manager, or Forward Deployment Engineer, within the enterprise software industry. - Deep understanding of data management concepts, including data governance, data quality, data lineage, metadata management, and data security. - Strong knowledge of various data technologies and platforms, including databases (SQL, NoSQL), data warehouses (Snowflake, Redshift, BigQuery), data lakes (Hadoop, Spark), ETL/ELT tools, and BI platforms (Tableau, Power BI). - Experience with cloud platforms (AWS, Azure, GCP) and their associated data services. - Proficiency in scripting languages such as Python or Bash for automation and data manipulation. - Familiarity with APIs and integration methodologies. - Excellent troubleshooting and problem-solving skills, with the ability to analyze complex technical issues and develop effective Management & Soft Skills : - Proven ability to build and maintain strong relationships with technical and business stakeholders at all levels of an organization. - Exceptional communication, presentation, and interpersonal skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences. - Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines effectively. - Customer-centric mindset with a passion for ensuring client success. - Ability to work independently and as part of a team in a fast-paced, dynamic environment. - Strong business acumen and understanding of how technology can drive business value. - Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a Qualifications : - Experience with data catalog software or related data governance tools. - Knowledge of AI and machine learning concepts and their application to data intelligence. - Industry certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Google Cloud Professional Data Engineer). - Experience working with clients in specific industries (e.g., Finance, Healthcare, Retail). (ref:hirist.tech)

Location: chennai, IN

Posted Date: 4/6/2025