IT Support French

Your Role: As a Technical Support Agent, you will provide assistance to French-speaking customers regarding helpdesk queries, software installation, equipment configuration, and troubleshooting. Your goal will be to identify issues, research solutions, and guide clients through corrective steps. Daily Responsibilities: ✅ Diagnosing and resolving hardware/software/network issues via phone. ✅ Routing complex problems to the internal support team. ✅ Coordinating with vendors and internal support staff to resolve technical issues. ✅ Managing user access across different systems. ✅ Documenting and tracking issues in a Call Tracking System. Requirements: Soft Skills: ✔ Excellent communication skills (written & verbal). ✔ Strong customer service skills and problem-solving ability. ✔ Quick learning ability and adaptability to new technologies. ✔ Willingness to work in a 24/7 shift environment. Technical Skills: ✔ Basic IT knowledge and readiness to learn new technologies. ✔ Good understanding of Windows OS, MS Office, web browsers, antivirus, and firewall software. ✔ Familiarity with PC hardware troubleshooting. ✔ ITIL knowledge (nice to have). Language Skills: ✅ French – B2 ✅ English – B2/C1

Location: Warszawa, PL

Posted Date: 4/8/2025