Application Support Engineer - Incident Management

Technical capabilities : - UNIX commands required for BAU - Ability to understand the shell scripts and perform basic automation scripting - Ability to create SQL queries as needed, also to understand the application logic referring to PLSQL code - Understanding of APIs & the certificates - To build logic based on Hypercare requirements, excluding complex scenarios that may require engineering/PMT assistance. - Tools & Services used in the release management/deployment process - Understanding of Azure architecture capabilities : - Good knowledge of ITSM processes and their significance - Technical and functional understanding of the platform & services being offered to customers - Login to Database(Read-Only as applicable) for analysing the WOs getting received from Customer/Internal stakeholders - Ability to log in to the application server and execute BAU/Networking commands, as well as understanding the use cases of directories created in service containers - What actions to be taken when an alert is triggered - What & How to analyse transaction failures/TRT scenarios, and initiate discussions with vendors/customers as needed - How & What to validate the platform during release deployments/platform activities like upgrades/DR failover & fallback - How to validate the daily/monthly batch & report processing - Communication with internal and external stakeholders as needed Must Have : - Passionate IT professional, with 6 - 8 years of total experience and a minimum of 5 years in Application Support, Excellent understanding of SDLC, Incident, Problem and Change Management To Have : - Payment Domain Knowledge, ISO8583 knowledge, Fair for Business analysis for the applications supported, Exposure to Cloud Knowledge and Skills : - Strong verbal communication is a must - Ability to independently dig into and solve problems across a wide range of technologies and services - Ability to work effectively with teammates in a highly collaborative environment - Ability to clearly and articulately communicate ideas to stakeholders and teammates - Experience working in an Agile environment in a team setting (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 4/9/2025