IT Security Operation Engineer - Firewall

Key Responsibilities : Security Infrastructure Monitoring & Management : - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions and ensure optimal performance. Incident & Service Management : - Monitor and update the Service Desk tool (RFC/SR/IM) and promptly respond to email queries. - Participate in and support incident resolution calls. - Raise cases with OEMs for escalated or complex support issues. Documentation & Reporting : - Maintain and update Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. - Take regular backups of all security-related solutions and configurations. Requirements : - 4 to 5 years of hands-on experience in IT Security Operations / Administration. - Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. - Familiarity with service management tools and incident/change request processes. - Strong analytical and troubleshooting skills. - Excellent communication skills and ability to work under pressure. - Ability to coordinate with OEMs and internal stakeholders effectively (ref:hirist.tech)

Location: aurangabad, IN

Posted Date: 4/13/2025