Service Desk Analyst with Romanian

Service Desk Analyst with Romanian Miejsce pracy: Gdańsk Technologies we use Operating system Windows About the project Work Environment: Working hours: Monday till Friday 7.00 am – 5.00 pm - including 1h break Remote or Hybrid – from Gdańsk, 2 days from home and 3 days from the office or remote. Your responsibilities Provide first and second-level IT support for multiple customers via mail, chat and calls. Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex issues to higher-level support teams as needed. Log, track, and manage tickets in the IT Service Management (ITSM) tool. Ensure SLAs and response times are met for incident resolution and service requests. Maintain accurate documentation of issues and resolutions. Act as the first point of contact for end-users via phone, email, or chat. Provide clear and professional communication to users regarding issue status and resolution. Educate customers on best practices and self-service solutions where applicable. Support IT infrastructure, applications, and enterprise systems. Perform user account management (Active Directory, email, access controls). Assist in software installations, updates, and security patches. Identify recurring issues and suggest improvements to reduce incidents. Contribute to knowledge base articles and troubleshooting guides. Support IT policies, compliance, and security best practices. Our requirements 6 months - 2 years of experience in a service desk or technical support role. Romanian on at least B2 level Slovak on at least B2 level English on at least B2 level Strong troubleshooting skills in Windows, macOS, and Linux environments. Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP). Experience with Active Directory, Office 365, and remote desktop tools. Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy). Excellent verbal and written communication skills. Strong customer service orientation and problem-solving mindset. Ability to work independently and manage multiple priorities. What we offer Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Luxmed) Life & Disability Insurance for employees and family members (Generali) and profitable Voluntary Pension Fund Social Fund benefits: holiday bonuses, kindergarten allowances, etc. Integration and cultural events for employees Reward and recognition programs for high performers Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Friendly and inclusive company culture WIPRO IT SERVICES POLAND Sp. z o.o. With 900 employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience

Location: Gdańsk, PL

Posted Date: 4/15/2025