Senior Manager Process Engineering (UK CMB Transformation)

Senior Manager Process Engineering (UK CMB Transformation) Miejsce pracy: Kraków Your responsibilities Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations. Discover areas of improvement within the UK CMB organization that require optimization, and implement tangible improvements, approach to identification, prioritization and optimization of customer journeys across Business Banking propositions. Undertake in depth Lean Six Sigma end-to-end reviews, develop business cases and engage stakeholders. Utilise Lean Six Sigma principles to deliver optimized customer journeys for Business Banking customers. Appetite to roll sleeves up and always seeking out opportunities to optimize existing processes. Work with a Lean and Agile mindset, re-prioritizing strategic focus where required. Identify and prioritize opportunities for process/journey simplification and enhanced customer experience, mobilize governance & working groups with appropriate CMB UK teams Lead a team of Process Engineers and Business Simplification Managers, work closely with Analytics team to obtain key customer data sets and identify opportunities for enhancement. Work with executive management across CMB and key stakeholders across all GB/GF, leading change execution with a strong focus on benefits realisation. Influence and obtain buy-in from senior management for programme plans, commitments, changes including requirements, budget, schedule, scope, RAID management, etc. Accountable for the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies, in the process establishing credibility for the UK CMB Transformation team. Promote adherence to project/programme governance model and use defined controls and standards as outlined in Change Framework. Drive a culture of high performance, achievement and ensure pace by identifying and removing barriers to programme success. Demonstrate financial acumen to develop a business case, including investments, detailed benefits, and link to overall finances of the business. Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development. Continuously support capability build of the Process Engineering Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community. Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy. Our requirements Excellent understanding of the change lifecycles, including 7 years of working knowledge of process reengineering and best practice techniques. Excellent understanding of Waterfall and Agile Project Management methodologies, ability to apply best practices. Ability to work autonomously; drive change; and own major deliverables which directly impact customers, Identify and track KPIs to measure successful implementation. Evidence of leading teams in a customer centric change environment. Experience in data analysis; scrutinizing big data and ascertaining key takeaways, and effective prioritisation. Proficient understanding of Business Banking Industry both Globally and in the UK Market. Hands-on experience driving Lean Six Sigma agenda in your organization/department i.e. training, coaching. Proven track record of delivering process reengineering projects with medium complexity and scope. Ability to work in a cross-functional, multi-cultural and location environment, effectively multitask, create innovative solutions, working in an agile way and overcoming challenges and roadblocks. High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills. Ability to co-ordinate with multiple stakeholders, and get necessary actions/decisions taken within desired timelines and outcomes. Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating. Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach. Capabilities (critical): Change & Implementation; Stakeholder management; Design Thinking, Ideas generation and management platform, Process design and mapping (incl. detailed process flows); Process Modelling and Intelligence tools (e.g. ARIS), MS Office (Excel, Power Point, Word); Confluence; Jira. Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) Lean Six Sigma (Green or Black Belt); PMP / Prince 2, Agile PM/BA (desirable). What we offer Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking Benefits sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team doctor’s duty hours in the office retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym Recruitment stages Online assessment Phone interview Job interview Welcome to HSBC About the role CIB Banking Transformation & Performance is responsible for world-class strategic transformation of CIB Banking through smart execution. The team creates world class digital capabilities that enables HSBC CIB Banking to digitize at scale and simplify the lives of our colleagues & customers. CIB Banking Transformation & Performance is a team of 500 globally and over 70 in Poland, driving design, process excellence, business change, product ownership, simplification and automation across CIB Banking Value Streams (Client Onboarding and Servicing, Global Payment Solutions, Global Trade & Receivables Finance, Capital Markets, Sustainability, Platforms & Regulatory programmes). This role sits within the UK CMB business and is in place to create seamless experiences for customers and colleagues by eliminating inefficiencies and successfully executing against UK CMB strategic change agenda. () The role-holder should independently (fully autonomous) guide and steer the programme/project team and the key stakeholders throughout the change lifecycles towards successful implementation of the change and transition to BAU. The role holder will / is expected to This role will play a critical part in identifying, designing, and implementing initiatives to streamline processes, reduce complexity, and align operational practices with our strategic objectives. The successful candidate will act as a strategic partner across the organization, fostering a culture of continuous improvement, leveraging technology, and ensuring alignment with regulatory standards. By re-imagining HSBC processes, removing inefficiencies and designing customer centric journeys, this role will enable sustainable growth, cost optimization, and improved service delivery to both internal and external stakeholders. Be accountable for delivering the change on time within budget and according to set quality and standards, adhering to HSBC Change Framework. Collaborate with the Business on the need and nature of change to leverage the opportunities and manage the challenges in the industry. Be instrumental in helping and driving the business to come to well-reasoned decisions in matters of strategic, organisational, operational, and technological investment. Work with the Business and external vendors to create, shape, deliver & embed sustainable change successfully i.e., 'landing' strategy within the business through unified execution capability. Have proven experience of successfully shaping and executing against business strategic change agenda. Be a 'trusted advisor' to UK CMB management with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the Voice of the Customer is embedded in projects and then working to shape, prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational and financial outcomes. Be an energised, ambitious, and high performing change professional who will lead the scoping and delivery of strategic change with the business. Be conversant with all facets of the change management including co-creating business cases, initiation of programmes, designing an approach, plan readiness and implementation needs, as well as ensuring proper tracking of project outcomes and benefits realisation. Be well informed about emerging technology and innovation, how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the Bank's proposition and customer and colleague experience. HSBC Service Delivery (Polska) Sp. z o.o. HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories. HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year. Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share. Thank you for interest in HSBCBefore you apply, please note that we will take into the consideration only applications that include the following statement:.“I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”.Due to the high number of applications, we reserve the right to contact selected candidates onlyIn case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: krakow.recruitmenthsbc.com.

Location: Kraków, PL

Posted Date: 4/15/2025