CLIENT ADVISOR - Fidenza (Fixed Term)

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: CLIENT ADVISOR Fixed Term - Fidenza For our boutique in Fidenza, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and possess a strong interest in our brand and our product. Responsibilities will include: Client: Master the client journey; Create customer emotion and desire; Engage existing and prospect clients as per the weekly plan defined by store management; Deliver the Valentino Couture service impeccably in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell); Focus on development and retention of existing clients and recruitment of new and potential ones; Engage the client through every selling opportunity - walk-in, private appointment, phone consignments; Actively participate in sales in partnership and appointment routine. Operations and Visual: Deal with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints); Ensure product good maintenance and replenishment on the floor; Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales; Respect administration and operations procedures; Liaise with the in-store visual to follow display guidelines and verify and report all relevant information to store management. Qualifications: Retail experience; Excellent interpersonal and effective communication skills; Fluency in English is essential; a second language is preferred; Be a team player with a pro-active attitude; High fashion knowledge; Ability to adapt to changing needs of the company as necessary; Must have a client network in a luxury environment. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring a sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world. J-18808-Ljbffr

Location: fidenza, IT

Posted Date: 4/16/2025