East Europe IT Service Manager

East Europe IT Service Manager Miejsce pracy: Warszawa Your responsibilities Recruiting, developing, and managing of high-performing local ITS teams, fostering a culture of collaboration, innovation, and continuous learning. Effectively managing stakeholder relationships across cultures and seniority levels, while translating operational needs into IT solutions and managing expectations in high-touch environments. Translating and presenting complex technical topics in clear, accessible language for diverse audiences. Resolving complex IT issues through root cause analysis and escalation management, while minimizing business disruption. Providing discreet, executive-level support across the East Europe offices, acting as a single point of contact for senior stakeholders. Creating custom solutions when standard approaches fall short. Driving improvements in service delivery and customer satisfaction across Eastern Europe offices. Coordinating and executing daily operational tasks aligned to business needs, while supporting team members and making ongoing decisions on best practices. Managing hardware procurement, leasing, and service agreements, and maintaining relationships with external vendors. Supporting budgeting processes and contributing to strategic planning for IT services. Leading and participating in IT-related projects from planning through to execution. Anticipating risks or challenges and creating contingency plans in collaboration with stakeholders. Our requirements B.Sc. or equivalent preferred—ideally in Computer Science, IT, or a related technical field. Minimum of 5 years of experience in an ITS related field, ideally in a regional or multi-office support role. Deep knowledge of Microsoft environments (Windows 10/11, MS Office); experience and solid experience with macOS support. Fluency in both spoken and written Polish and English is required. Familiarity with IT performance optimization practices. Strong communication skills, with the ability to support both technical and nontechnical audiences. High customer service orientation and calm, professional demeanor under pressure. Proven ability to build trust, manage relationships, and influence stakeholders at all levels. Excellent judgment, analytical thinking, and problem-solving in complex, dynamic settings. Flexibility to support occasional after-hours or weekend needs, aligned with regional responsibilities. Ability to manage and optimize IT budgets while ensuring cost-effectiveness and alignment with business goals. Optional Microsoft OS, MS Office and macOS certifications highly beneficial. ITIL Foundation and Project management qualification desirable. Benefits sharing the costs of sports activities private medical care life insurance fruits integration events extra social benefits What You’ll Do As an IT Services Manager for East Europe, you will take ownership of delivering high-quality, executive-level technology support and driving continuous service improvement across the region. In this leadership role, you will manage and develop local IT teams across multiple offices, acting as a trusted advisor and primary escalation point for senior stakeholders. You will collaborate closely with global Product and Engineering teams to ensure smooth and effective IT operations. While leading the IT Service Team in East Europe, you will play an active role in day-to-day operations supporting critical incidents, assisting with complex troubleshooting, and ensuring high-touch service delivery where needed. You’ll coordinate service operations, manage vendor relationships, and align local priorities with global IT strategy. Working closely with both local and regional teams, you will anticipate technical challenges, drive project implementation, and contribute to the continuous development and optimization of IT services. Your ability to translate technical concepts, navigate complex stakeholder environments, and make sound, pragmatic decisions based on business needs will be essential. The role also includes ownership of the office IT budget, service quality monitoring, and supporting broader BCG initiatives on a local, regional, and global scale. You’ll work with This role reports to the IT Service Director for Central Europe and works closely with colleagues across the EMESA region. At the global level, you will also collaborate closely with Product and Engineering teams worldwide. The Boston Consulting Group BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world.BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development. Equal Opportunity Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. 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Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: gasiuk.sylwiabcg.com.

Location: Warszawa, PL

Posted Date: 4/17/2025