FBA FC Operations Program Manager, FBA - Fullfillment by Amazon

FBA FC Operations Program Manager, FBA - Fulfillment by Amazon At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on Amazon. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. We are looking for a Program Manager for Amazon to support FBA (Fulfillment By Amazon) Brazil. This position will be based in an Amazon FC and will support the FBA team to manage its operations. This PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Operations, Transportation, Legal, etc.) to drive strategic and tactical initiatives to improve FBA operations, including Inbound, Outbound and Inventory Management. This position will focus on process improvements across teams, identifying areas of opportunity, mapping processes and proposing optimizations, as well as managing daily operations. He/She will build and own metrics and reports and review performance metrics, being the bridge between FC operations and Business teams. Key job responsibilities Act as the link between FC Operations and FBA Business teams Identify gaps, pain points and opportunities in the existing processes and propose improvements Dive Deep on issues to differentiate isolated issues from structural ones Own metrics and reports, as well as keeping track of key metrics and initiatives impact Be creative to create solutions that address pain points/opportunities and improve Seller Experience Calculate impact/potential of ideas/pain points, making it tangible Influence and support Product team (both Latam and global teams) on Roadmap prioritization Suggest/create programmatic solutions and initiatives while creating business cases for Product team Anticipate bottlenecks, provide escalation management, make trade-offs and balance business needs versus technical constraints About the team FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) - from collecting their products to delivering them to customers and receiving customer returns. In FBA, we have several teams that manage SX and operations in this business model. Fulfillment Operations is one of the teams and we manage the whole inventory once it's received in the FC: Inventory management, removals, customer returns, reimbursements and operational processes. We are a data-driven team that owns metrics tracking and evolution, maps gaps and implements improvements to impact our sellers and customers. BASIC QUALIFICATIONS 3 years of program or project management experience 3 years of working cross-functionally with tech and non-tech teams experience 3 years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS 3 years of driving end to end delivery, and communicating results to senior leadership experience 3 years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: March 21, 2025 (Updated 21 minutes ago) Posted: April 15, 2025 (Updated 32 minutes ago) Posted: April 15, 2025 (Updated 36 minutes ago) Posted: November 6, 2024 (Updated 37 minutes ago) Posted: December 13, 2024 (Updated about 1 hour ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. J-18808-Ljbffr

Location: Brasil, BR

Posted Date: 4/17/2025